Purchased carpets and laminates from Augusta GA store and the installers stole my husband's wedding band, ate two boxes of oreos out of my pantry (and left the empty containers in the pantry), opened a new box of popcorn and took 2 bags, left off the closet doors they removed to install the carpets, and did not haul off the old flooring. We contacted Lowes and the installer miraculously found the ring at the bottom of a dumpster.
However, the ring was in a room flooring was not even being installed in, so it would have never ended up in a dumpster. The lead installer returned the ring and when shown where the ring was, stated "I've obviously been lied too and I apologize". Spoke to him about the closet doors and had to call 3 times to have those reinstalled. He then began to argue with my husband that his installers would never do that.
I guess they just jumped off the hinges themselves then. Have been trying to get install fees refunded, but Lowes says the best they can do is a lousy $300. I paid almost $6,000 in flooring and installation. When I went to get the $300, they wanted us to sign a waiver releasing them from all claims.
We did not sign or get the $300. I will not settle for $300 for Lowes to get off scotch free and never have to fix my floors they installed if there are issues. We have encountered the rudest and most terrible customer service from their executive offices and their local store locations. They obviously do not care about their customers.
I have seen a ton of complaints from people from all of the US about their sorry customer service and it looks like it is never rectified. However, they claim that they take pride in their customer service. Lowes should be ashamed!
I want a full refund!
Monetary Loss: $1104.