5 comments

Went in today to return a BD *** trimmer. The self feeding line stopped cutting.

No bid deal I thought. I had the original receipt and owners manual. I wanted it replaced or fixed. Lowes response...we just sell it, after that, it is up to the manufacturer to look after it.

Case closed. No responsibility for their store. I didn't deal with BD, I dealt with Lowes. Never have I returned a product with receipt and been told NO!

NOT OUR PROBLEM!

Typical corporate answer to keeping profits up and customers away. Never, will I shop Lowes again!

Company wrote 0 public responses to the review from Jul 12, 2012.
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IHateStupidCustomers
#518791

denise, it is about the customer when they're actually right. but when the customer is a psycho like the original poster and the loser from Mississippi then they're not right.

Anonymous
#512786

All Lowes are the same.They claim that the customer comes first bull.They don't even care about the employees

IHateStupidCustomers
#512545

hey looked, anonymous mentioned Target in the Lowe's section. oh wait, I'm not surprised.

Anonymous
#512214

How long ago did you buy it?

Anonymous
#511821

It seems as though more and more retail companies are doing this lately.

I am extremely dismayed that Lowes treated you this way.

I have experienced the same treatment at Target and refuse to deal with them under any terms or circumstances.

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