2 comments

Went in today to return a BD lawn trimmer. The self feeding line stopped cutting.

No bid deal I thought. I had the original receipt and owners manual. I wanted it replaced or fixed. Lowes response...we just sell it, after that, it is up to the manufacturer to look after it.

Case closed. No responsibility for their store. I didn't deal with BD, I dealt with Lowes. Never have I returned a product with receipt and been told NO!

NOT OUR PROBLEM!

Typical corporate answer to keeping profits up and customers away. Never, will I shop Lowes again!

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IHateStupidCustomers
#512543

but how long ago did you buy it? beyond the return period probably.

Anonymous
#512294

That's what you get for buying Black and Decker

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