I totally agree. I had Lowes remodel our kitchen cabinets and countertop.
The countertop was relatively seamless, but contractor who did the cabinets was a complete idiot. I paid $527 for him to protect the floors during the kitchen demolition and he did not protect them at all. He put a couple deep gouges in our nice Pergo floors. He told me he would fix them, but has not done anything.
He also scratched the floor badly while reinstalling the stove. At first he told me he protected the floor with a board and was very careful, and there were no scratches on the floor. After I told him to inspect the floor, he saw the scratches, but he blamed it on the age of the floor. He said the floors were "ancient" and "brittle" and that anything would scratch them.
Lowes backs him up so there is nothing I can do about it.
This is ridiculous. If you are thinking of having Lowes work on your kitchen, don't do it!
Product or Service Mentioned: Lowes Kitchen Remodeling.
Reason of review: Not as described/ advertised.
Monetary Loss: $20000.
Preferred solution: Price reduction.
Lowes Cons: Quality of work, Customer service.