Product: Lowes Kitchen Remodeling Clear all filters (27 of 27 reviews match)
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I am very disappointed in Lowe's. We went there to see about getting our kitchen remodeled. What started as a small thing ended up being $30,000 plus. It was suppose to be done in two weeks. Our project was started December 3, 2018 and is yet to be completed. We had to...
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1 comment
h.kitchener
#1669395

Those who go to any one of the big box stores like Lowe's for a remodeling project and allow a subcontractor hired by the store to do the work can often be rudely surprised at the problems encountered and the quality of the work itself as in your case. While 4 cabinet doors not being acceptable is not really unusual---the fault of the cabinet maker---the problems you experienced with the guy Lowe's used for the installation is more often than not a real problem.

I guess, now you know what not to do for the future. The best way to get this kind of work done is to hire, on your own a small contractor not affiliated with a big box store who will work with you on designing what you want done and then helping you pick out the cabinets, etc. from places he has dealt with and knows best. To find a good contractor is the trick and for this you need to talk to everyone you can or know for a recommendation.

Looking on the internet for someone is a hit and miss prospect and could end up even worse than having Lowe's, etc. do the project. Never trust reviews or recommendations from any site on the internet, period. Talk to people who have had similar projects done in the past for people who can and will do quality work.

They are out there, the trick is to find them.

Good luck. As for your current problem with Lowe's, I hope you haven't paid them in total for the project but held back monies until completion, etc.

Review
#1508126 Review #1508126 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
1.1
Details
We had a complete kitchen remodel gutting everything to the studs, electrical and plumbing with a cost close to $40,000. Lowe's was very nice planning it out. Down fall is you need to pay up front the full cost before they start, this was a big mistake. It made sense...
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Review
#1481381 Review #1481381 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Full refund
I have finished the caulking and the touch up paint where the contractor damaged the kitchen ceiling. When they first came to our house super nice, but once you pay good luck!! They demo our kitchen then came to install our new cabinets with drywall missing behind the...
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Review
#1394487 Review #1394487 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
Went to Lowe's in Plainville, Ma and designed remodeled kitchen. They sent out someone to measure twice. Ordered cabinets in July, supposed to be completed by Oct. Kept coming up with excuses after Oct for not receiving - when finally arrived had to be sent back - some...
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2 comments
TroubledGiantClam852
#1591597

Let Lowe’s feel the pain on at a store level call Lowe's corporate Customer Care...at 1 800 445-6937. It will force the store manager to fill out report and also call you with in 24 hrs. Let Lowe’s corporate feel you pain and poor service Fill out complaint with the state, Attorney General's Office and Consumer Complaint and Consumer-Affairs Copy the same answer to Attorney General's Office | Consumer Complaint Massachusetts Attorney General's Office | Consumer Complaint https://www.mass.gov/how-to/file-a-consumer-complaint https://cedac.org/wp-content/uploads/2016/09/Office-of-Consumer-Affairs-Guide-to-Home-Improvement-Contractors.pdf

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Review
#1392891 Review #1392891 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
4.5
Details
Gutted kitchen. A month later the floor ( with radiant heat) was installed terribly. Cabinets installed before floor was grouted. Backsplash installed by same people who did floor ! A month later, Lowe’s sent someone to remove backsplash and install new Sheetrock....
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1 comment
Anonymous
#1668910

This case is closed. Lowe’s agreed to a settlement.

Although it wasn’t what we had asked for, it was satisfactory. We learned a lesson the hard way, unfortunately.

Review
#1372269 Review #1372269 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • Shoddy work by subcontractors
Reason of review
Bad quality
Loss
$13000
Preferred solution
Full refund
We are so sorry that we ignored the reviews and picked Lowe's for our kitchen renovation. This was probably the only time in our lives that we will be able to afford to renovate our kitchen. It should have been a wonderful and exciting experience, but Lowe's ruined it...
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1 comment
Anonymous
#1565492

Part of your problem may be expectations that aren't realistic. What are the "defects and flaws" in the paint?

Having sold cabinets in the past (not at Lowes) I did my best to show my customers the disadvantages of painted cabinets compared to a stained cabinet. The doors and face frames (the most noticeable parts of the cabinet) are usually made or wood. As temperatures and humidity change wood will expand and contract. When this happens the joints in the wood may move.

When this happens the paint will crack. This is not a defect in the cabinet or the paint. It is the nature of real wood. This is not as noticeable on a stained cabinet but you may notice panel shrinkage on the door of a stained cabinet.

Fortunately stain is easier to touch up than paint is.

If you look closely at the brochures provided by the cabinet manufactures you will usually find this information there as well. When buying painted cabinets be sure you are comfortable with the fact that any joint may show signs of cracking as seasons change.

Review
#1361737 Review #1361737 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Bad quality
1.8
Details
I contacted Lowes to redo my 10x 6.5 galley kitchen last March. They came out, planned the work, supplied the materials and charged me approximately $18k for the job, that I had to pay upfront. The work began the second week in July. The workman were neither licensed...
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Review
#1325569 Review #1325569 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Bad quality
Loss
$20000
Preferred solution
Let the company propose a solution
Resolved
1.0
Details
Contracted for kitchen remodel. Lowes abandoned the contract and remodel when mistakes were discovered and repairs needed. Contacted Lowes President, Lowes Executive Customer Service, Local Building Inspector, BBB, and Ohio State Attorney General. VERBALLY, Lowes...
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5 comments
Anonymous
#1661315

Any updates on the situation? We have similar issues where they delivered cream and brown countertops when we picked grey and white and are refusing to replace it, not to mention the 15 other numerous issues that have gone on with mis-measurements of cabinets and nickel and diming is for things they cannot provide that we have already paid for...

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Review
#1323294 Review #1323294 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Damaged or defective

Lowes - Happy kitchen remodeled

Lowes - Happy kitchen remodeled
Lowes - Happy kitchen remodeled
Lowes - Happy kitchen remodeled
Total remodeling of the kitchen. Bought all appliances and cabinets from lowes. Knocked down a wall. Now open concept kitchen. Very happy. Lowes had very good contractors that stayed for the entire job. Lowes employees, Elizabeth and Adrian were very nice to work with
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Review
#1314346 Review #1314346 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Good quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
2.3
Details
I had Lowes remodel our kitchen cabinets and countertop. The countertop was relatively seamless, but contractor who did the cabinets was a complete idiot. I paid $527 for him to protect the floors during the kitchen demolition and he did not protect them at all. He...
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Review
#1295793 Review #1295793 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • Quality of work
  • Customer service
Reason of review
Not as described/ advertised
Loss
$20000
Preferred solution
Price reduction