Product: Lowes Kitchen Remodeling Clear all filters (27 of 27 reviews match)
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Lowes in Richmond, Virginia - Extremely Disappointed

I am very disappointed in Lowe's. We went there to see about getting our kitchen remodeled. What started as a small thing ended up being $30,000 plus. It was suppose to be done in two weeks. Our project was started December 3, 2018 and is yet to be completed. We had to go to the store ourselves and pick up most of the supplies. We bought what they said was top of the line cabinets. Four doors had to be replaced as they came with flaws. Then the contractor was careless and did damage to cabinets, etc. He was confronted and lied that he didn't do it. and wait for his convenience between his private jobs. We finally have all the supplies and now have to wait for the contractor to come and finish. Along with that we have to take off work to meet him there. We have complained to the managers several times and they say they will look into it and get back to us and nothing happens. If we ever get our kitchen finished, I will not go back to Lowe's for anything.
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1 comment
h.kitchener
#1669395

Those who go to any one of the big box stores like Lowe's for a remodeling project and allow a subcontractor hired by the store to do the work can often be rudely surprised at the problems encountered and the quality of the work itself as in your case. While 4 cabinet doors not being acceptable is not really unusual---the fault of the cabinet maker---the problems you experienced with the guy Lowe's used for the installation is more often than not a real problem.

I guess, now you know what not to do for the future. The best way to get this kind of work done is to hire, on your own a small contractor not affiliated with a big box store who will work with you on designing what you want done and then helping you pick out the cabinets, etc. from places he has dealt with and knows best. To find a good contractor is the trick and for this you need to talk to everyone you can or know for a recommendation.

Looking on the internet for someone is a hit and miss prospect and could end up even worse than having Lowe's, etc. do the project. Never trust reviews or recommendations from any site on the internet, period. Talk to people who have had similar projects done in the past for people who can and will do quality work.

They are out there, the trick is to find them.

Good luck. As for your current problem with Lowe's, I hope you haven't paid them in total for the project but held back monies until completion, etc.

Review
#1508126 Review #1508126 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service

Lowes - Stay away

1.1
Details
We had a complete kitchen remodel gutting everything to the studs, electrical and plumbing with a cost close to $40,000. Lowe's was very nice planning it out. Down fall is you need to pay up front the full cost before they start, this was a big mistake. It made sense at the time because I figured they were a large company which would back everything, this was mistake #2. You must purchase everything through them or they advise you it may slow down the process, I did, mistake #3. There was no finish date on the contract, mistake #4. Work started with one of their general contractors which I could find no reviews about, mistake #5. Numerous problems started happening from the time they started. Cabinets were missing molding and some damaged to general material damaged. Repairs were made to the cabinets which now make them look like seconds. Electrical was good. Originally plumbing changes were not up to code and were eventually changed after I complained. The floor was a vinyl plank floor which was a disaster and is still. Lowe's eventually compensated me for a quarter of the cost of the floor only. I agreed to this because legal venues would have only cost me more. Lowe's eventually turned there back on me after my complaints from their main office out of state. I would Stay AWAY from them and look to find a local contractor with good references. Don't do the mistakes I made.
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Review
#1481381 Review #1481381 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Full refund

Lowes in Philadelphia, Pennsylvania - Kitchen remodel

Started our remodel in January, Still not done. I have finished the caulking and the touch up paint where the contractor damaged the kitchen ceiling. When they first came to our house super nice, but once you pay good luck!! They demo our kitchen then came to install our new cabinets with drywall missing behind the cabinets and in the ceiling. I had to stop the install myself and insist on the drywall being repaired before the new cabinets be installed. I asked the contractor if he would have done this to his and house and he said no. I asked why he was with my house and he did not have an answer. First of many problems. Cabinet doors damaged buy the contractors, and no return calls or email from Lowes to our questions without me going to the store. In our quote we paid for "cleaners" to come and clean up after Lowes left. Still waiting on them to show, I cleaned myself and asked for a refund for that charge. No answer and my email are not answered. I went to the store and spoke to the manager, still wanting on an answer. The tile installer is the project manager dad. He damaged the ceiling, scraped on the paint done to the drywall. He did come and spray the texture on but I gave on waiting for him or someone to come and repaint the ceiling. We are supposed to have soft close doors and drawers but several are not working correctly. When the cabinet man came he said nothing is wrong. I do NOT recommend using Lowes.
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Review
#1394487 Review #1394487 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Lowes in Boston, Massachusetts - Horrible service

Went to Lowe's in Plainville, Ma and designed remodeled kitchen. They sent out someone to measure twice. Ordered cabinets in July, supposed to be completed by Oct. Kept coming up with excuses after Oct for not receiving - when finally arrived had to be sent back - some cabinets 3 or four times before correct. When installed they had measured wrong and blamed it on us. Finally got them all installed in April. Had to go through 6+ months without kitchen(holidays), since we had gutted it for Oct. delivery. contacted corporate headquarters, they would look into it - (we had paid up front $30,000 and signed contract in July that it would go to arbitration if need be.) Contacted No. Caroline better business bureau - they couldn't get anywhere with Lowe's either. Our only option was to sue - instead we just got someone else to complete the kitchen and continue to tell everyone we know what a lousy company Lowe's is. It was an expensive and nerve-wracking experience but will never set foot in a Lowe's again.
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2 comments
TroubledGiantClam852
#1591597

Let Lowe’s feel the pain on at a store level call Lowe's corporate Customer Care...at 1 800 445-6937. It will force the store manager to fill out report and also call you with in 24 hrs. Let Lowe’s corporate feel you pain and poor service Fill out complaint with the state, Attorney General's Office and Consumer Complaint and Consumer-Affairs Copy the same answer to Attorney General's Office | Consumer Complaint Massachusetts Attorney General's Office | Consumer Complaint https://www.mass.gov/how-to/file-a-consumer-complaint https://cedac.org/wp-content/uploads/2016/09/Office-of-Consumer-Affairs-Guide-to-Home-Improvement-Contractors.pdf

h.kitchener
#1591465

Homeowners go to these big box stores all the time and do what you did---contract with them to purchase and have installed cabinets, etc. The problem is that you are never assured the people at Lowe's know what they are doing or whether their measurements are accurate.

Then, Lowe's subcontracts with who-knows-who to actually install the cabinets. When things go wrong, you have to complain to Lowe's and go thru many different people in order to try and fix the problem(s).

Best to avoid big box stores and go directly to a small cabinet retailer who has their own installers or find a local building contractor who does this kind of work. And, of course never pay in full before work starts and always hold back at least 50% of the cost until the work is completed to your satisfaction.

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Review
#1392891 Review #1392891 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service

Lowes in Stafford Township, New Jersey - Kitchen remodel

4.5
Details
Our “big buck” project began on January 4th. , 2018. Gutted kitchen. A month later the floor ( with radiant heat) was installed terribly. Cabinets installed before floor was grouted. Backsplash installed by same people who did floor ! A month later, Lowe’s sent someone to remove backsplash and install new Sheetrock. Different tile people redid the backsplash professionally. Complained to Lowe’s about uneven , shoddy floor . They sent a rep to inspect, said nothing could be done because of the radiant heat ! Lowe’s didn’t move on this at all until I filed a complaint with the BBB. Now they want to make things “right” ! Their idea of right is a refund of $500. It’s now October, 2018 and we’re still going back and forth. I think an attorney in the near future is called for.
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1 comment
Anonymous
#1668910

This case is closed. Lowe’s agreed to a settlement.

Although it wasn’t what we had asked for, it was satisfactory. We learned a lesson the hard way, unfortunately.

Review
#1372269 Review #1372269 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • Shoddy work by subcontractors
Reason of review
Bad quality
Loss
$13000
Preferred solution
Full refund

Lowes in Painesville, Ohio - Anyone but Lowe's for your kitchen renovation

I will state the facts without profanity or mentioning any names when detailing our nightmare renovation with Lowe's. Workmanship of cabinetry and installation are far below standard. We have been ignored for months by Lowe's representatives and we are currently on our 5th project coordinator. All 5 coordinators worked at the main office in Indianapolis and had no clue about us or our renovation in Ohio. We were left feeling very helpless when issues came up. We are so sorry that we ignored the reviews and picked Lowe's for our kitchen renovation. This was probably the only time in our lives that we will be able to afford to renovate our kitchen. It should have been a wonderful and exciting experience, but Lowe's ruined it for us. Kraftmaid provided their top-of-the-line cabinets with paint defects and many flaws. They will not replace multiple flawed cabinet doors without their rep coming to your house only when it fits his schedule, which in our case was six weeks. They made several attempts to remedy the defects to no avail. Lowe's will not stand behind their workmanship or assist you in any way to improve the paint quality on Kraftmaid's cabinets. We have been patient through this whole ordeal for 12 months now and it hasn't been resolved. We will have to live with the mistakes and the paint flaws. We have asked for a refund of some of our money and Lowe's has continued to ignore us. Someone needs to put Lowe's out of business so they can't keep getting away with cheating homeowners out of their hard-earned money and dreams. Please read the reviews online pertaining to Lowe's kitchen renovations before making your decisions. For most of us this is a once-in-a-lifetime opportunity. We all deserve to get a quality job done on our dream kitchen. There is sure to be some good contractors that can fulfill those dreams.
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1 comment
Anonymous
#1565492

Part of your problem may be expectations that aren't realistic. What are the "defects and flaws" in the paint?

Having sold cabinets in the past (not at Lowes) I did my best to show my customers the disadvantages of painted cabinets compared to a stained cabinet. The doors and face frames (the most noticeable parts of the cabinet) are usually made or wood. As temperatures and humidity change wood will expand and contract. When this happens the joints in the wood may move.

When this happens the paint will crack. This is not a defect in the cabinet or the paint. It is the nature of real wood. This is not as noticeable on a stained cabinet but you may notice panel shrinkage on the door of a stained cabinet.

Fortunately stain is easier to touch up than paint is.

If you look closely at the brochures provided by the cabinet manufactures you will usually find this information there as well. When buying painted cabinets be sure you are comfortable with the fact that any joint may show signs of cracking as seasons change.

Review
#1361737 Review #1361737 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Bad quality

Lowes in Burton, Michigan - Shoddy workmanship from Lowe's contractor

1.8
Details
I contacted Lowes to redo my 10x 6.5 galley kitchen last March. They came out, planned the work, supplied the materials and charged me approximately $18k for the job, that I had to pay upfront. The work began the second week in July. The workman were neither licensed nor insured. The y demoed the kitchen, and began working on the remodel. They screwed up the plumbing and the electrical, which I had redone ($2200). After weeks of watching their workers plod through he job, I had Lowe's come out to my house and dismissed the subcontractor. Another week has passed by with nothing being done. Lowe's assures me that they will make it right, but after 5 months I can't say that I believe anything they say. There are many things left to do and surely there must be a carpenter in Michigan who can finish this project. I am now actively searching for a local carpenter. I would give Lowe's zero stars for this work. I would give their sub contractor -5 stars. Lowe's advertises license and insure quality professionals, I say B S. I would never go back to Lowe's. I can only offer up this warning to would be customers.
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Review
#1325569 Review #1325569 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Bad quality
Loss
$20000
Preferred solution
Let the company propose a solution
Resolved

Resolved: Lowes in Cincinnati, Ohio - Shoddy Work Created Fire Hazard. Won't Complete Remodel

1.0
Details
Contracted for kitchen remodel. Lowes abandoned the contract and remodel when mistakes were discovered and repairs needed. Contacted Lowes President, Lowes Executive Customer Service, Local Building Inspector, BBB, and Ohio State Attorney General. VERBALLY, Lowes admitted mistakes. In writing, Lowes Central Production Dept is closing the case with no repairs to unsafe electrical. They have defaulted on contract by refusing to complete remodel, fix fire hazard, did not deliver one cabinet or install, etc.
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5 comments
Anonymous
#1661315

Any updates on the situation? We have similar issues where they delivered cream and brown countertops when we picked grey and white and are refusing to replace it, not to mention the 15 other numerous issues that have gone on with mis-measurements of cabinets and nickel and diming is for things they cannot provide that we have already paid for...

Anonymous
#1535272

Lowe's doesn't do remodels. They contract it out to local contractors.

You will actually need to sue the contractor.

Lowe's can and will weasel out of any and all liability for the work that has been done. Your attorney will figure that out pretty quickly.

Anonymous
#1535301
@Anonymous

Thank you, you're so right. I am now working with attorneys...

h.kitchener
#1534707

Contact an attorney and sue them. That's the only thing they will take seriously.

Anonymous
#1534730
@h.kitchener

Thank you. Working on that with advice from 2 firms.

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Review
#1323294 Review #1323294 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Damaged or defective

Lowes - Happy kitchen remodeled

Lowes - Happy kitchen remodeled
Lowes - Happy kitchen remodeled
Lowes - Happy kitchen remodeled
Total remodeling of the kitchen. Bought all appliances and cabinets from lowes. Knocked down a wall. Now open concept kitchen. Very happy. Lowes had very good contractors that stayed for the entire job. Lowes employees, Elizabeth and Adrian were very nice to work with
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Review
#1314346 Review #1314346 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Good quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Kitchen Remodel

2.3
Details
I totally agree. I had Lowes remodel our kitchen cabinets and countertop. The countertop was relatively seamless, but contractor who did the cabinets was a complete idiot. I paid $527 for him to protect the floors during the kitchen demolition and he did not protect them at all. He put a couple deep gouges in our nice Pergo floors. He told me he would fix them, but has not done anything. He also scratched the floor badly while reinstalling the stove. At first he told me he protected the floor with a board and was very careful, and there were no scratches on the floor. After I told him to inspect the floor, he saw the scratches, but he blamed it on the age of the floor. He said the floors were "ancient" and "brittle" and that anything would scratch them. Lowes backs him up so there is nothing I can do about it. This is ridiculous. If you are thinking of having Lowes work on your kitchen, don't do it!
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Review
#1295793 Review #1295793 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • Customer service
  • Quality of work
Reason of review
Not as described/ advertised
Loss
$20000
Preferred solution
Price reduction