Product: Lowes Kitchen Remodeling Clear all filters (4 of 27 reviews match)
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Lowes - Happy kitchen remodeled

Lowes - Happy kitchen remodeled
Lowes - Happy kitchen remodeled
Lowes - Happy kitchen remodeled
Total remodeling of the kitchen. Bought all appliances and cabinets from lowes. Knocked down a wall. Now open concept kitchen. Very happy. Lowes had very good contractors that stayed for the entire job. Lowes employees, Elizabeth and Adrian were very nice to work with
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Review
#1314346 Review #1314346 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Good quality

Lowes in Mooresville, Indiana - Horrible Service

2.5
Details
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Started kitchen remodel project with Lowes in Mooresville and received horrible service. Never received calls back without calling multiple times. Job was never finished and we had to finish it on our own. Drywall was gouged, trim work not completed, door knobs not completely installed and multiple unnecessary screw holes found in the drywall that had to be fixed. Multiple attempts were made to have the installers fix these issues and nobody made a return visit. Lowes wanted to come back to my house to take photos of "their finished project" and we refused to let them come back out to take photos of the work that we had to finish even though we paid them to do it! Beware! Take your business elsewhere!
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Review
#1101449 Review #1101449 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Price reduction
Tags
  • Managment Team

Lowes in Kyle, Texas - Kitchen remodel & design

1.0
Details
Lowes - Kitchen remodel  & design
Almost 3 months ago this hellacious process started. The tear out and install should have taken a month at most. I have drawers that hit the handles of opposing drawers which prevents them from opening up all the way and I have TWO different styles of cabinets!! I paid for the expensive Kraft maid brand and what they sent was something less. The entire process has been a nightmare and Lowes and it's upper management chose to not stand behind the customer much less their work. DO NOT Do business with Lowes for kitchen remodels much less design. I reached out to the CEO and actually got a response from someone at corporate however they finally responded and said they won't help me.
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3 comments
Anonymous
#1360634

I understand your anger, truly.

What I will say is simply this... the old adage of " you catch more flies with honey then with vinegar" could not be more true.

Keep consistent, but stay understanding.

You will get results. They may take time.

What you have to understand is when it comes to Installed Sales... These Installers are chosen by corporate and not the store, and they sign very specific contracts with how and what they will do.

At times many installers are scheduled multiple weeks out. So for them to immediately stop and return to your home would set a ripple that would impact dozens others. Sadly we cant force the installers to fix or change anything.

Its much like getting hit by someone with out insurance...

it happens but you at no fault of your own are left with all the costs... now imagine this in the contexts of peoples home's. An average Lowe's installed department goes into 23 peoples homes a day. That's 115 peoples projects a week.

Even at a 95% completions success rate. Incidents happen.

Lowe's will always make it right, but they try not to just open up the register and throw money at a problem... often times the process is long due to them holding the installers responsible.

ellissusieq_22
#1360757
@Anonymous

Very wise advice. Being a senior citizen makes for lots of exasperating experiences with installers, but we find that kindness while angry is a skill difficult to employ.

We have been waiting for a Lowes installer for a month to get the fence up. :)

Anonymous
#1361166
@Anonymous

If you look at the picture you see a basic design error. The designer didn't place a filler next to a blind corner cabinet. Who ever drew the kitchen was either new or in a rush and skipped the required filler.

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Review
#1088136 Review #1088136 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • I described it already
Reason of review
Bad quality

Lowes - Kitchen Remodeling Review

1.0
Details
Lowes - Kitchen Remodeling Review
Lowes - Kitchen Remodeling Review
Lowes - Kitchen Remodeling Review
Kitchen and bathroom remodel nightmare. They literally did demo in mid-October. As you can see from the photo(now feb 23), we still do not even have walls in the kitchen. Also, the debris is completely scratching the just installed floor. I have been in constant contact with corporate Lowes, but it's just excuse upon excuse. I don't think they care at all. The latest was that they claimed that a specialist was onsite and that our project was on track although I know that no one was at our house that day, so no one really came and visited. We have all the materials in our living room and they ruined the floor in there as well. No one ever comes to do work and they really do not care. They made us pay upfront which was a huge mistake.
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Review
#1012937 Review #1012937 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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