Lowes Kitchen Remodeling Reviews and Complaints
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We just cancelled our kitchen remodel With Lowe’s, and are back to square one. The kitchen designer has to be one of the most disorganized people I’ve ever met, and was either late or completely missed every meeting.
When we were blown off for the last time all they cared about was getting their fee for measuring for cabinets.
I told them that their disorganization and lack of professionalism was why they lost the job so not to hold their breath waiting to be paid. After reading these other comments, we seem to have dodged a bullet.
I understand your anger, truly.
What I will say is simply this... the old adage of " you catch more flies with honey then with vinegar" could not be more true.
Keep consistent, but stay understanding.
You will get results. They may take time.
What you have to understand is when it comes to Installed Sales... These Installers are chosen by corporate and not the store, and they sign very specific contracts with how and what they will do.
At times many installers are scheduled multiple weeks out. So for them to immediately stop and return to your home would set a ripple that would impact dozens others. Sadly we cant force the installers to fix or change anything.
Its much like getting hit by someone with out insurance...
it happens but you at no fault of your own are left with all the costs... now imagine this in the contexts of peoples home's. An average Lowe's installed department goes into 23 peoples homes a day. That's 115 peoples projects a week.
Even at a 95% completions success rate. Incidents happen.
Lowe's will always make it right, but they try not to just open up the register and throw money at a problem... often times the process is long due to them holding the installers responsible.
- I described it already
I am now going through the same thing. 50k + paid in June and kitchen is still gutted. I need some advice--CEO is not responding to my emails??
- Have never had worse
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Any updates on the situation? We have similar issues where they delivered cream and brown countertops when we picked grey and white and are refusing to replace it, not to mention the 15 other numerous issues that have gone on with mis-measurements of cabinets and nickel and diming is for things they cannot provide that we have already paid for...