Product: Lowes Kitchen Remodeling Rating: 1 Star Clear all filters (8 of 27 reviews match)
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1.1
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We had a complete kitchen remodel gutting everything to the studs, electrical and plumbing with a cost close to $40,000. Lowe's was very nice planning it out. Down fall is you need to pay up front the full cost before they start, this was a big mistake. It made sense...
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Review
#1481381 Review #1481381 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Full refund
Resolved
1.0
Details
Contracted for kitchen remodel. Lowes abandoned the contract and remodel when mistakes were discovered and repairs needed. Contacted Lowes President, Lowes Executive Customer Service, Local Building Inspector, BBB, and Ohio State Attorney General. VERBALLY, Lowes...
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5 comments
Anonymous
#1661315

Any updates on the situation? We have similar issues where they delivered cream and brown countertops when we picked grey and white and are refusing to replace it, not to mention the 15 other numerous issues that have gone on with mis-measurements of cabinets and nickel and diming is for things they cannot provide that we have already paid for...

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Review
#1323294 Review #1323294 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Damaged or defective
1.0
Details
Around Mother's Day 2016, My Sister And I went to Lowes, West Side of Dothan, Al to look at Kitchen Cabinets, Shane Cobb Approached me and ask if I would come see him after a couple of days, and he would return to work. I did and he stated that he was going to school...
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Review
#1285311 Review #1285311 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
Loss
$15000
1.0
Details
We thought going with Lowes would make our kitchen renovation a dream… it was a total nightmare. My wife and I own 5 properties and I’ve had hundreds of thousands of dollars of work done over the years. However my regular contractor moved away & I didn’t know who to...
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4 comments
Anonymous
#1590642

We just cancelled our kitchen remodel With Lowe’s, and are back to square one. The kitchen designer has to be one of the most disorganized people I’ve ever met, and was either late or completely missed every meeting.

When we were blown off for the last time all they cared about was getting their fee for measuring for cabinets.

I told them that their disorganization and lack of professionalism was why they lost the job so not to hold their breath waiting to be paid. After reading these other comments, we seem to have dodged a bullet.

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Review
#1198404 Review #1198404 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Work Experience or Job Application
Loss
$20000
Preferred solution
Full refund
1.0
Details
Had Kitchen Remodeled, Popcorn Ceiling Taken Off In Living Room & Kitchen. Went To Lowes In 2016, Late May Talked To Salesman For Complete Kitchen Remodel, Had Waited For Him To Start & Finish His Home Advisor Schooling. Signed Contract In Dec 2016,Was Suppose to start...
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Review
#1192064 Review #1192064 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Bad quality
1.0
Details
Lowes - Kitchen remodel  & design
The entire process has been a nightmare and Lowes and it's upper management chose to not stand behind the customer much less their work. DO NOT Do business with Lowes for kitchen remodels much less design. I reached out to the CEO and actually got a response from...
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3 comments
Anonymous
#1360634

I understand your anger, truly.

What I will say is simply this... the old adage of " you catch more flies with honey then with vinegar" could not be more true.

Keep consistent, but stay understanding.

You will get results. They may take time.

What you have to understand is when it comes to Installed Sales... These Installers are chosen by corporate and not the store, and they sign very specific contracts with how and what they will do.

At times many installers are scheduled multiple weeks out. So for them to immediately stop and return to your home would set a ripple that would impact dozens others. Sadly we cant force the installers to fix or change anything.

Its much like getting hit by someone with out insurance...

it happens but you at no fault of your own are left with all the costs... now imagine this in the contexts of peoples home's. An average Lowe's installed department goes into 23 peoples homes a day. That's 115 peoples projects a week.

Even at a 95% completions success rate. Incidents happen.

Lowe's will always make it right, but they try not to just open up the register and throw money at a problem... often times the process is long due to them holding the installers responsible.

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Review
#1088136 Review #1088136 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • I described it already
Reason of review
Bad quality
1.0
Details
After months of planning with the designer , I finally ordered my kitchen in Beginning of July... I paid of $12000... for cabinets and appliances. I was told the demo and instal would be around 1200$ Turns out they wanted over $5000. Alone for the demo it was 2300$......
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13 comments
Anonymous
#1431324

I am now going through the same thing. 50k + paid in June and kitchen is still gutted. I need some advice--CEO is not responding to my emails??

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Review
#1087001 Review #1087001 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • Have never had worse
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Let the company propose a solution
1.0
Details
Lowes - Kitchen Remodeling Review
Lowes - Kitchen Remodeling Review
Lowes - Kitchen Remodeling Review
Kitchen and bathroom remodel nightmare. They literally did demo in mid-October. As you can see from the photo(now feb 23), we still do not even have walls in the kitchen. Also, the debris is completely scratching the just installed floor. I have been in constant...
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Review
#1012937 Review #1012937 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts