Product: Lowes Kitchen Remodeling Rating: 2 Stars Clear all filters (4 of 27 reviews match)
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Lowes in Burton, Michigan - Shoddy workmanship from Lowe's contractor

1.8
Details
I contacted Lowes to redo my 10x 6.5 galley kitchen last March. They came out, planned the work, supplied the materials and charged me approximately $18k for the job, that I had to pay upfront. The work began the second week in July. The workman were neither licensed nor insured. The y demoed the kitchen, and began working on the remodel. They screwed up the plumbing and the electrical, which I had redone ($2200). After weeks of watching their workers plod through he job, I had Lowe's come out to my house and dismissed the subcontractor. Another week has passed by with nothing being done. Lowe's assures me that they will make it right, but after 5 months I can't say that I believe anything they say. There are many things left to do and surely there must be a carpenter in Michigan who can finish this project. I am now actively searching for a local carpenter. I would give Lowe's zero stars for this work. I would give their sub contractor -5 stars. Lowe's advertises license and insure quality professionals, I say B S. I would never go back to Lowe's. I can only offer up this warning to would be customers.
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Review
#1325569 Review #1325569 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Bad quality
Loss
$20000
Preferred solution
Let the company propose a solution

Lowes Kitchen Remodel

2.3
Details
I totally agree. I had Lowes remodel our kitchen cabinets and countertop. The countertop was relatively seamless, but contractor who did the cabinets was a complete idiot. I paid $527 for him to protect the floors during the kitchen demolition and he did not protect them at all. He put a couple deep gouges in our nice Pergo floors. He told me he would fix them, but has not done anything. He also scratched the floor badly while reinstalling the stove. At first he told me he protected the floor with a board and was very careful, and there were no scratches on the floor. After I told him to inspect the floor, he saw the scratches, but he blamed it on the age of the floor. He said the floors were "ancient" and "brittle" and that anything would scratch them. Lowes backs him up so there is nothing I can do about it. This is ridiculous. If you are thinking of having Lowes work on your kitchen, don't do it!
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Review
#1295793 Review #1295793 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • Customer service
  • Quality of work
Reason of review
Not as described/ advertised
Loss
$20000
Preferred solution
Price reduction

Lowes - Kitchen Renovation

2.2
Details
Never ever will I deal or recommend Lowes. Two month project took over 6 months. Contractors came only when they felt like it. Had to have hard wood feathered into place a where they removed a small island. Totally screwed the floors up. The wood was no cured to th houses temperature. Contractor received it the day before he came to laId it in needless to say the wood shrunk. Had some sand and stain looked worse . Went higher up and they decided to pay for replacing the whole floor and reimbursing is for the sanding and staining. Hired some one to do the job Lowes paid but renigged on the previous sanding and stain reimbursement. Which I have in writing. Received appliances fridge had a dent they said they will reorder, they did. Received the second one dent again. Again they were to reorder. I waited 2 weeks and checked to see if it was order the told me it was and due in mid Feb. Called today to find out it was never ordered. Head contractor Alan useless. Never made a phone to let me know when they were coming, it was always me texting to find out the schedule. They work 5-6 projects at a time do beware if you ever decide to use Lowes. Horrible customer service, lack of communication. The higher up you go they don’t care they just brush you off. Unhappy customer.
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1 comment
Anonymous
#1544780

2 stars is really nice of you. We ordered and paid in full for custom kitchen cabinets from Lowe's 294 days (OVER 9 MONTHS!!!) ago and so far, it has cost us more than $10,000 beyond what we agreed to pay.

There has been so many problems it's not even funny.

The craftsmanship has been horrid, 4 of the cabinets needed replaced due to the installers. They've also managed to break 2 brand new appliances, run over my mailbox and STOLE STUFF FROM MY TOOLBOX (Yes, I have video footage).

Review
#1189803 Review #1189803 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service

Lowes - Don't do it!!

2.2
Details
Just don't do it!!!!!! Save your money and time!!!!
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Review
#1145349 Review #1145349 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts