Product: Lowes Kitchen Remodeling Clear all filters (27 of 27 reviews match)
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1.0
Details
Around Mother's Day 2016, My Sister And I went to Lowes, West Side of Dothan, Al to look at Kitchen Cabinets, Shane Cobb Approached me and ask if I would come see him after a couple of days, and he would return to work. I did and he stated that he was going to school...
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Review
#1285311 Review #1285311 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
Loss
$15000
2.5
Details
Kitchen designer was awesome. I went into the project just looking to replace countertops in the kitchen and two bathrooms and ended up having the entire kitchen remodeled and expanded and new stools and vanities in both bathrooms. This was not a low end remodel- we...
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5 comments
Anonymous
#1503977

When you have work done by a contractor through Lowes or Home Depot you never know who will be working on your home. They hire the lowest price contractors they can find and then mark up their charges.

You are better off going through the work of locating your own contractor.

That way you can check references and know exactly who will be working in your home. You will often end up paying less as well as you don't pay the stores mark up on the contractors labor.

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Review
#1283060 Review #1283060 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • Unbelievably poor service
  • Coordination of project
  • Very frustrated and done with lowes
Reason of review
Poor customer service
Who comes in and quotes a whole new kitchen and yet doesnt add electrical sockets and covers. Why would i use old dingy ones when I'm paying $24000.00 to have my kitchen done. The doors that i wanted, I have to order them and pay for them. According to (JOY). I'll...
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1 comment
Anonymous
#1496947

When you sign the sales contract it lists all the items that are being purchased. If you don't see new outlets, covers and doors on the contract, you didn't pay for them and won't be getting them unless you go back and pay for them.

Stores put the order on a contract for a reason. It put in black and white exactly what they are providing. Always go over a contract before you sign it. If you don't see what you were expecting or there are items you weren't expecting make sure the contract is changed before you sign it.

As you didn't bother to review it before you signed it you are just as responsible for the missing products as the sales person was. Face it, there are a lot of items involved in a kitchen remodel and 2 people reviewing the order are better than 1.

Review
#1275582 Review #1275582 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
Don’t do it! I spent $30,000 for a kitchen remodel. Lowe’s miss measured ceiling height, cabinets widths, so cabinets were off. They expected Contractor to correct/pay for their mistake. the Contractor was sweet, but incompetent. The remodel took over a year, 6 months...
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1 comment
Anonymous
#1573212

I am going through the same thing. They mismeasured around the heater/air conditioning vents and the cabinets had to be remade.

I have been without a fully functioning kitchen since August 1. My house is full of boxes of cabinets. They were supposed to install today, but canceled because we had some boxes stored in the garage, even though we moved the boxes to the living room, dining room and bedrooms several days ago, apparently the wood has to acclimate longer.

I have almost given up and resolved to the fact it will be a few more weeks. Hopefully by Thanksgiving.

Review
#1261907 Review #1261907 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
1.0
Details
We thought going with Lowes would make our kitchen renovation a dream… it was a total nightmare. My wife and I own 5 properties and I’ve had hundreds of thousands of dollars of work done over the years. However my regular contractor moved away & I didn’t know who to...
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4 comments
Anonymous
#1590642

We just cancelled our kitchen remodel With Lowe’s, and are back to square one. The kitchen designer has to be one of the most disorganized people I’ve ever met, and was either late or completely missed every meeting.

When we were blown off for the last time all they cared about was getting their fee for measuring for cabinets.

I told them that their disorganization and lack of professionalism was why they lost the job so not to hold their breath waiting to be paid. After reading these other comments, we seem to have dodged a bullet.

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Review
#1198404 Review #1198404 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Work Experience or Job Application
Loss
$20000
Preferred solution
Full refund
1.0
Details
Had Kitchen Remodeled, Popcorn Ceiling Taken Off In Living Room & Kitchen. Went To Lowes In 2016, Late May Talked To Salesman For Complete Kitchen Remodel, Had Waited For Him To Start & Finish His Home Advisor Schooling. Signed Contract In Dec 2016,Was Suppose to start...
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Review
#1192064 Review #1192064 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Bad quality
2.2
Details
Never ever will I deal or recommend Lowes. Two month project took over 6 months. Contractors came only when they felt like it. Had to have hard wood feathered into place a where they removed a small island. Totally screwed the floors up. The wood was no cured to th...
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1 comment
Anonymous
#1544780

2 stars is really nice of you. We ordered and paid in full for custom kitchen cabinets from Lowe's 294 days (OVER 9 MONTHS!!!) ago and so far, it has cost us more than $10,000 beyond what we agreed to pay.

There has been so many problems it's not even funny.

The craftsmanship has been horrid, 4 of the cabinets needed replaced due to the installers. They've also managed to break 2 brand new appliances, run over my mailbox and STOLE STUFF FROM MY TOOLBOX (Yes, I have video footage).

Review
#1189803 Review #1189803 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
I Had Went To Lowe's In 2016 to look at Kitchen Cabinets, The Employee Was Shane Cobb That I Dealt With, He Kept Putting The Job Off Saying He Was Going To School For Home Advisor, And Couldn't Do A Job Till Completion Of His School. He Said That When He Did The Job,...
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3 comments
Anonymous
#1412169

You DO NOT go to school for home advisor, that's a blatant lie! And unless you live in California, a bowl of oranges and lemons from his dad's farm is impossible.

May to December and the project is still unfinished is asinine. Although Kraftmaid is best cabinet line that Lowe's sells and they care about the quality they send out but if you think there is flaws, then that needs to be corrected immediately.

You can also call Kraftmaid directly if you don't get action from the Lowe's employee , Kraftmaid's phone number is (440) 632-5333.

Granite and quartz countertops come in 2 cm (3/4-inch) or 3 cm (1 1/4-inch) and you should have been told what you were getting. If you weren't told report it to the store manager.

You need to get the store manager involved in this.

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Review
#1159624 Review #1159624 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Order processing issue

Lowes - Don't do it!!

2.2
Details
Just don't do it!!!!!! Save your money and time!!!!
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Review
#1145349 Review #1145349 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling

Lowes - Mentor Ohio Lowe’s

3.0
Details
FYI: If you need any home improvement work done buyer be warned do not use Lowe’s they play nice until they get you signed up then you automatically go to back burner so they can start other projects they over book jobs and never finish any promptly. They make all kind of excuses and nickel and dime you to death never return calls saying they are to busy in meetings with other victims. PLEASE PASS THIS WARNING TO ALL YOU KNOW to save them THANKS
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Review
#1135213 Review #1135213 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service