Product: Lowes Kitchen Remodeling Clear all filters (27 of 27 reviews match)
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Lowes in Zephyrhills, FLorida. An advice, don't start a big project with them, very unprofessional. That store is a joke and I hope that not all of them are the same. I can't count how many times people from Lowes and subcontractors had been sent to our house to...
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1 comment
ThisSpiderMonkey907
#1674961

I'm really having doubts on using Lowes to do a complete kitchen remodel!

Review
#1131864 Review #1131864 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Order processing issue
2.5
Details
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Started kitchen remodel project with Lowes in Mooresville and received horrible service. Never received calls back without calling multiple times. Job was never finished and we had to finish it on our own. Drywall was gouged, trim work not completed, door knobs not...
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Review
#1101449 Review #1101449 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Price reduction
Tags
  • Managment Team
1.0
Details
Lowes - Kitchen remodel  & design
The entire process has been a nightmare and Lowes and it's upper management chose to not stand behind the customer much less their work. DO NOT Do business with Lowes for kitchen remodels much less design. I reached out to the CEO and actually got a response from...
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3 comments
Anonymous
#1360634

I understand your anger, truly.

What I will say is simply this... the old adage of " you catch more flies with honey then with vinegar" could not be more true.

Keep consistent, but stay understanding.

You will get results. They may take time.

What you have to understand is when it comes to Installed Sales... These Installers are chosen by corporate and not the store, and they sign very specific contracts with how and what they will do.

At times many installers are scheduled multiple weeks out. So for them to immediately stop and return to your home would set a ripple that would impact dozens others. Sadly we cant force the installers to fix or change anything.

Its much like getting hit by someone with out insurance...

it happens but you at no fault of your own are left with all the costs... now imagine this in the contexts of peoples home's. An average Lowe's installed department goes into 23 peoples homes a day. That's 115 peoples projects a week.

Even at a 95% completions success rate. Incidents happen.

Lowe's will always make it right, but they try not to just open up the register and throw money at a problem... often times the process is long due to them holding the installers responsible.

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Review
#1088136 Review #1088136 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • I described it already
Reason of review
Bad quality
1.0
Details
After months of planning with the designer , I finally ordered my kitchen in Beginning of July... I paid of $12000... for cabinets and appliances. I was told the demo and instal would be around 1200$ Turns out they wanted over $5000. Alone for the demo it was 2300$......
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13 comments
Anonymous
#1431324

I am now going through the same thing. 50k + paid in June and kitchen is still gutted. I need some advice--CEO is not responding to my emails??

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Review
#1087001 Review #1087001 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • Have never had worse
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Let the company propose a solution
1.0
Details
Lowes - Kitchen Remodeling Review
Lowes - Kitchen Remodeling Review
Lowes - Kitchen Remodeling Review
Kitchen and bathroom remodel nightmare. They literally did demo in mid-October. As you can see from the photo(now feb 23), we still do not even have walls in the kitchen. Also, the debris is completely scratching the just installed floor. I have been in constant...
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Review
#1012937 Review #1012937 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Bad quality
I am having the same problem with Lowes. My kitchen reno was paid for on 9/13/16, it is 1/29/17 and my kitchen in not complete! My cabinets were damaged 3 times, the cabinet installer left a large irregular whole in the cabinet underneath my sink, his excuse was that...
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Review
#999357 Review #999357 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Problems with payment
Loss
$7188
Preferred solution
Price reduction
3.5
Details
Three months after the signing contract, we still have an unfinished island in kitchen with no hope for completion. Cabinet and countertops rep, Linda, is never at work and, when actually contacted, stalls and makes excuses. Same for designer, Victoria. Contractors for...
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Review
#992654 Review #992654 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Pros
  • Having services coordinated
  • Contractors quality
Cons
  • Lack of follow through
  • Disinterested personell
  • Disinterest on the part of lowes employees
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered