After an awful experience with the local delivery company XPO Last Mile Courier in Massachusetts, we looked online and found only complaints regarding this company. XPO guys damaged our new refrigerator since the only thing they were interested in was collecting out old one with all the accessories (we were *** enough to allow then to do it), instead of the proper installation of the new appliance they were delivering. They did not take the fridge doors off hinges and squeezed the fridge with the doors open through the house door.
We had to wait for a replacement and specifically asked the Lowes rep to send us someone more skillful. After multiple communication troubles with XPO and Lowes which are too long to describe, the same *** appeared again. Asked to remove the door, the driver (the one who damaged the fridge in the first place) started looking for wiring and tubing behind the door, although the fridge did not even have a water dispenser which was obvious from its appearance.
When we commented on that he behaved arrogantly and left without making the delivery.
The Lowes rep explained us that they are aware of problems with XPO, but this is their only choice in our area. So, they knowingly subject customers to dealing with an incompetent and fraudulent delivery company?!! Probably they share the illegal proceeds?
XPO is certainly moonlighting at the expense of Lowes customers, since they habitually delay deliveries for hours and days. Lowes does not care - the reps try to convince you that they are in control (in our case someone named German said many times that he is monitoring our case. It turned out another lie.
They lie to you when you order, then lie promising cempetent installation, then lie telling that thay offered to send a technician for installation.
We call Customer Care who promised to get back within 24 hour. The only thing they did is to suggest the local Dedham, MA store to give us a refund. No compensation for troubles, no old fridge which the XPO thieves houled away and probably sold.
Of course, it would be another trouble if we decided to sue them.
Both Lowes and XPO have means we consumers don't have.
At least we can warn others.
I am thinking it must be possible to find a small local company selling appliances and buy a fridge from them.
Forget Lowes, Home Depot and the like - they make huge money and can afford losing couple of customers.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Problem with delivery.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
I liked: Wide variety of products.
I didn't like: Lowes not responsible for poor delivery service.