Product: Lowes Lawn Mower Warranty Clear all filters (6 of 6 reviews match)
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Lowes in Jonesboro, Georgia - Lawnmower scam

1.0
Details
I took my lawn mower in to be repaired. I was given a warranty balance of 120.00. Anything more than that, I'd have to pay myself. Lowes claimed it cost $210 to repair, so i owed $90. However, if it was less than 120.00 then i STILL had to pay for the transportation costs to the manufacturer, which was $90. And the transportation costs isn't in writing. It's customer service telling you this, but nothing about that in the contract. This is a major scam and i need to get someone with some authority to fix this.
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Review
#1667541 Review #1667541 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Reason of review
Warranty issue
Loss
$90
Preferred solution
Price reduction
1.0
Details
I paid $1,000 for a lawn mower, over $1,000, at Lowe's in 2017 including the price for the extended warranty. I used the mower for a year (2018) and then the next year (2019) I put the mower in for service to get the blades sharpened and oil changed. It never ran...
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Review
#1662662 Review #1662662 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Cons
  • Lowes interdepartmental communication
  • Total lack of service and cooperation
  • Warranty useless
Reason of review
Warranty issue
Loss
$1546
Preferred solution
Full refund
Tags
  • Warranty Cannot Be Trusted
Last summer, I brought my dad a lawnmower we pay for it & we got warranty for they made it seem so great until you need to use they don't want to work with you. Don't get me started with the manger he was useless why sell products if you know it's junk. The problem I...
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3 comments
Anonymous
#1487982

Return policy on lawn equipment is 30 days. No exceptions.

You'll have to go through the manufacturer. I suggest you start looking for the receipt or accept the loss.

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Review
#1260634 Review #1260634 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Reason of review
Not as described/ advertised
1.0
Details

Update by user Apr 22, 2018

I'm done with Lowes. One of the worst companies in the USA. They do not honor warranty.

Original review posted by user Apr 21, 2018

Bought extended warranty on riding mower. When the mower broke, they wouldn't honor warranty. Been a customer since 1986, the worst customer service in the business. Will never go to a Lowes store again. Talked to Eric Harmon in customer service. What a waste of my...
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4 comments
Anonymous
#1467401

You fail to say what went wrong with the mower and why they say it isn't covered. These service plans don't cover consumer abuse or neglect. For example, if you ran it without oil it wouldn't be covered.

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Review
#1238101 Review #1238101 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Cons
  • Customer service
Reason of review
Warranty issue
one guy told me it was covered and to bring it in. I brought the mower to them and then another told me it wasn't and it would be cheaper for me to get it fixed at another place . I left the mower with lowes to send to this company to repair it but had to agree to pay...
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1 comment
Anonymous
#1344290

Those extended warranties are the biggest scam going. Don't EVER get an extended warranty from a retailer! They are a huge money maker for the retailers and are pretty worthless if you actually read what they cover.

Review
#1066468 Review #1066468 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Reason of review
Warranty issue
1.0
Details
I bought a lawnmower (Invoice #09470) at Lowe's, Holmdel, NJ on 8/16 and it would not start on 4/17 with loose wire coils.I called Lowe's on Friday morning and they agreed to pick up lawnmower. I have a medical condition and could not bring lawnmower to store. I waited...
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2 comments
Anonymous
#1316567

If you have a medical condition that doesn't allow you to return the mower, how can you use the mower? Just like the people that claim to have bad backs having a hard time finding someone to load their products but will have to unload them and use them when they get home.

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Review
#1034857 Review #1034857 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Cons
  • Warranty service bad
Reason of review
Warranty issue
Loss
$255
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts