My wife checked at Lowes on the availability of an extension for a 21" sun tunnel and was told by that they were a special order item. She wanted to check with me before she ordered and was told that the order could be called in when she got home.
Subsequently, I called the store to order the item and was told that Ken in millwork would call me within 1/2 hour to get all the pertinent info so that the extension could be ordered. This was about noon on May 1st (Saturday).
On Sunday at about 9 AM I called Lowes and was told that the gentleman who was supposed to have called me would be at work at 1 PM. The person that I was talking to at that point took all the information needed to order the item and said that it was taken care of and I would be called when the item came in.
I then talked to a store manager to see if he could find out why I had not been called the previous day. Some time after 1 PM when Ken came to work and called me to apologize for the missed communication and said he had mistakenly missdialed my number twice and left a message both times. Out of curiosity, I called the number that he said he had dialed and left the messages. The number was not even in service. I then again called the store manager to pass that bit of info on. I guess Ken lied to both he and I. The manager, of course has not had the courtesy or the guts to call about this situation. kbsj