We went to Lowes in Dyersburg, they didn't have enough floor tiles in the pattern we picked. They called the store in Union City.
They had plenty. The caller, Marie, said they had plenty and would hold them till closing that night. We arrived at that store at 4:00 pm. All the tiles they had were setting on the shelf.
They acted as if they knew nothing about the phone call. They sent no one to help us. We went and got a buggy and loaded 11 boxes of tile,paid, took it to our car and loaded them into the car. We are two older ladies.
I think someone should have offered help. I think they should not tell people they will hold something and then not. If someone came and bought the tiles, our 78 mile trip would have been wasted.
I will be shopping else where from now on.
Monetary Loss: $354.