Today we had to pick out items for our new kitchen remodel and had to take our 5 lb toy poodle with us because of the contractors in the house. It was a sub zero day so we couldn't very well leave the dog in the car, and instead carried him into our neighborhood Lowes.
However, when we asked for help back in the appliance department, the employee told us it was company policy that no pets are allowed. I asked to speak to the store manager to see if we could get "special dispensation" given the circumstances, but the answer was still no. So, we left. Our dog got lots of love and attention in the other 7 stores we went to and by the end of the day, we had spent $4800 in appliances, $3600 in a countertop, and $400 in tile, and $100 in paint and supplies, all of which we probably would have bought at Lowes.
But, the sad part is that because of their inflexibility in dealing with our needs, I am sure that is exactly how they do business in other aspects as well.
So, they've lost our business forever. Lesson learned for both of us.
Product or Service Mentioned: Lowes Manager.
Reason of review: Poor customer service.
Preferred solution: Be aware of your customer's individual needs.
Lowes Pros: Product.