Product: Lowes Manager Rating: 1 Star Clear all filters (48 of 293 reviews match)
Filter by rating
filters
Product:
Rating:
1.0
Details
Where do I begin with the Lowe’s Newmarket location… When going in to purchase a new barbecue we found that finding staff was a hassle, we waited for almost 15 minutes for someone to help us but no one responded to the call button. Getting a bit annoyed I set out to...
View full review
Review
#634989 Review #634989 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Manager attitude
  • Rude staff
  • Unwilling to help
Tags
  • Barbecues
1.0
Details
I went into Lowes to buy a refrigerator. I cashed out. After I cashed out I asked for help putting the refrigerator in my car. The store manager was near the front of the store and I asked him for help because no one had come to help after 10 minutes and he said no he...
View full review
2 comments
Anonymous
#965678

Why not take someone along with you knowing good and well you would need help? The general public needs to relearn how to do things on their own. This is not INDIA, this is the USA.

View more comments
Review
#614238 Review #614238 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Service
  • Lack of response
  • Customer service received
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Don't even buy light bulbs from them! My husband and I started a whole house remodel at Lowes. After having to constantly seek out help in each department and being extremely rudely spoken to in the aisles , when we stopped two male employees gabbing to ask for...
View full review
9 comments
Anonymous
#962334

I din't work a Lowes but do work in the industry. I hope your attitude in the store wasn't the "I'm spending a lot of money, so you had better drop what you are doing and help me" attitude.

You have to realize you aren't the only person in the store. Let me give you an example. As a department manager I had a salesperson who was working with a customer ask my new assistant if a product was available. He wasn't sure and they came to me to ask the question.

As I was telling them how to get this product a customer walked by and assumed we were all shooting the breeze and complained to the store manager that we weren't helping them. It may have looked like we were standing around talking but in the 5 minutes it took to explain how to order the item both my assistant and salesperson learned how to order this product and made a $7500.00 sale. Your expectation of the only sales person in a department to push a cart (that you are just as able to push) to the front of the store leaving the department without anyone to assist others is just as rude to other customers. Not only that, you have a cart sitting in the way at the front of the store while you shop.

You may not have seen any other customers but that doesn't mean they weren't there. I will often be working with a customer and have to go to the sales desk and look up product in a catalog or on the computer for a customer while they continue to look at a product.

It looks like I am alone at the desk but I am actually doing research for a customer aisles away. Try a job in retail for awhile and you may not be so quick to judge.

View more comments
Review
#611795 Review #611795 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
1.0
Details
Lowes of Catskill and Lowes' contractor David Bacucci of Country Mtn. Corporation are guilty of negligent misrepresentation of Bacucci being a qualified roofer who was fully insured and vetted by Lowes to perform roofing resulted in extensive property damage and...
View full review
1 comment
Anonymous
#1039666

If you contract with Lowe's to do a job and the job or the installer go bad, we, Lowe's will make good on our commitment to get the job done right.

But if you sign a contract with one of our installer and not with us, that's between you and him and not with us.

If you want to directly with one of our independent contractors and leave us out, because you thing you can save money, that's on you.

The main reason you would go through us, is for the safe guards we bring to the table. When you sign a contract with a company, that's not Lowe's you can't expect Lowes to honor someone else's contract.

Review
#609120 Review #609120 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Home improvement services
Reason of review
Poor customer service
Loss
$15000
Preferred solution
Let the company propose a solution

*** Avoid Sunnyvale Lowes ***

1.0
Details
This Lowes location should be awarded best in class *** for worst attitude and highly Incompetent Manager Ordered a couple of internal doors 2 weeks back, paid in full. 2 weeks later receive a phone call saying, the order isn't placed, because of internal error. Please come over to store to re-order, our system should hopefully be working this time to take orders! The store manager "ALEX" has a really bad attitude towards me, for asking why the delivery has not done. And my money hasn't been refunded either so far... I am going to consumer court for justice... Personal Note: I felt this attitude towards me is be because of my skin color.
View full review
3 comments
Anonymous
#920515

always have to throw the racism card in. pathetic!!!!!!

Anonymous
#918510

They found an error and contacted you. They could have said nothing and played dumb when you finally called and asked where your order is.

Errors happen and when they try to be up front and fix one you act like a ***. Don't expect the court to do anything for you. They tried to make things right and you are acting like an ***.

The court won't reward you for that. Your color had nothing to do with the store managers response, it's your acting like a donkey that didn't go over well.

Anonymous
#919787
@Anonymous

No white lies please, you fixed nothing... I have sufficient proof and knowhow to deal my situation with the justice dept - don't worry. You should focus more on your leftover customers than *** customers and monitoring pissed-consumer mailing lists :)

View more comments (2)
Review
#572163 Review #572163 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Poor customer service
  • Lack of response
  • Attitude or customer service
Reason of review
Problem with delivery
Loss
$375
Preferred solution
Full refund

Lowes in Goldsboro, North Carolina - Lack of loading assistance for customer with broken wrist in a cast

1.0
Details
Long term Lowe's customer. I have a broken left wrist in a cast. Today I shopped at the Lowe's in Raleigh at 4831 Grove Barton Road.I needed a specific sized microwave today for entertaining this afternoon. An associated named Dwight was very helpful, he measured the microwave to confirm the dimensions. and loaded it into my cart. After making my purchase I asked for loading assistance as I can't lift with my left arm. I was told no loaders were working today, Sunday October 26. I had to rely on the kindness of others and find someone in the parking lot to load the box in my car. I called the 800 customer service number and the operator brought the store manager, Michelle on the line. She told me as I had already left the store there was nothing she could do. Her overall tone expressed her lack of interest in my problem. End result, after years as a customer doing major renovations I am voting with my feet and will NOT return to a Lowe's.
View full review
1 comment
Anonymous
#891080

What did you expect them to do once you got home? If it were such a problem why didn't you ask to talk to the store manager while you were there?

If you had, I expect she may have loaded it for you. To make your shopping trips quicker in the future, take who ever is going to unload your car when you get home to the store with you so they can help you load your car as well.

Review
#550692 Review #550692 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Management lack of concern
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I purchased a French Door with screens in June for my patio. It took several months for me to get the doors and screens installed, like September. The delivery person and store clerk have no idea when to schedule a delivery and how to communicate the delivery to the...
View full review
Review
#542753 Review #542753 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Not as described/ advertised
Loss
$1300
Preferred solution
quality screens
1.0
Details
I handed my credit card to the person at the register, he swiped it thru the machine then put the last 4 numbers in the cash machine, when I question him why he stated that the transaction would not go thru, I stated that it was approved when it was swiped, I then said...
View full review
7 comments
Anonymous
#891740

We ask you for your 4 digits to VERIFY THE CARD IS LEGAL AND NOT COPIED. I'm very sorry you have a hard time with basic credit card security.

You see, people can make a copy of your magnetized strip, put it on the back of "your" card, then swipe it. If the last 4 digits DON'T match, it means your card has BEEN STOLEN. Seriously. You are the kind of *** we have to deal with every.

***. day.

Do everyone in retail a favor. Shop online.

View more comments
Review
#537892 Review #537892 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Problems with payment