Product: Lowes Manager Rating: 1 Star Clear all filters (50 of 297 reviews match)
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Lowes - Store manager

1.0
Details
Ask for phone call from store manager and district manager. Will not call back and customer service at 800 could not reach them either.
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Review
#1708669 Review #1708669 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Unprofessional managers and contracors
  • Telephone customer care
Reason of review
Poor customer service
Preferred solution
Have district manager call me 913-238-2949
1.0
Details
Dear Lowes Management at 0530, You are the worst supposed “leaders” I have ever had. Which is to say, you aren’t leaders. You are vindictive, spiteful, hypocritical, and hyper critical. You don’t support your team. Because you don’t have a team. You are dictators...
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Review
#1616960 Review #1616960 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution

Lowes - Never again

1.0
Details
Customer service lied to me .The manager lied to me.Lowes over charged me.Worst customer service I had to deal with.They waisted 4 weeks to say that I would have to contact a third party company to complain by writing a certified letter with recieps, picture
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Review
#1475109 Review #1475109 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Problems with payment

Lowes in Seneca, South Carolina - Get rid of Ridley!

1.0
Details
I had the worst encounter with a manager from the Seneca SC store. He is the rudest non helpful associate/ manager that I have ever had to deal with. Home Depot now has a faithful customer for sure. I even spoke to another employee about him and apparently the employees feel the same way. He sits with his feet on the desk while they bust their fannies helping customers. Oh and wait until Lowes gets a sexual harassment lawsuit on them. He is a key ingredient. I will never shop there again!
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Review
#1471586 Review #1471586 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
Preferred solution
Investigate why Ridley still has a job. Go undercover and see. He is not a person I would want representing my company.

DON'T BUY ANYTHING TO BE INSTALLED BY LOWES!!!

1.0
Details
LOCATION: ST LUCIE WEST BLVD, PORT ST LUCIE, FLORIDA 34986 NOVEMBER 16, 2018 I bought a new refrigerator to replace the one I have that died. I was very specific about everything, even the door opening on the right, an ice maker, and the fact that it was available to be delivered immediately. I spent an entire DAY calling everywhere for this. The refrigerator was ordered and supposed to be delivered TODAY. I spent all morning taking everything out of the refrigerator and freezer. IMPORTANT FACT: The delivery people DO NOT WORK FOR LOWES. The paperwork did not say make sure the door opens from the right....great start, but they did change it. THEN.. ..the water line coming from the wall IS COPPER. Well... they won't TOUCH IT if it's copper. That means..... I have to call a PLUMBER to come and do whatever to the waterline FIRST and then call Lowes to have the delivery people come and finish. UNBELIEVABLE!! Calling Lowes and spoke to the Manager several times and he did NOTHING!! I CALL THAT BAIT AND SWITCH since nothing more than a $12 piece of tubing (which I got) was ever mentioned when I was ordering. Now I have the additional cost of a PLUMBER -- its FRIDAY afternoon now === over and above what Lowes has already been paid! PLUS I have both refrigerators sitting in my kitchen till the plumbing is done since they would not undo the original refrigerator (they don't touch copper, remember). I am so MAD I can't see straight! So my plumber comes later today and detaches the water line from the old refrigerator and attaches the new in less than 10 minutes WITH the tubing I had already purchased from LOWES!! Wow....must be magic, right? I watched my plumber. It's not magic and if I knew what to do I could have done it myself! So...at a charge of $114.30 more I have my new refrigerator running and making ice and the old one sitting here....taking up room. Now I have to call Lowes and make yet ANOTHER appointment for those jerk installers to come out and take the old refrigerator away. I will NEVER buy anything from LOWES ever again! and you shouldn't either. Obviously their customers DO NOT COME FIRST! and THEY COST MORE MONEY BY LIEING!
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1 comment
Anonymous
#1598698

First off, Lowe's doesn't hire "installers" for appliances. Those people are called "delivery" people.

But look at all the money you save by going to Lowe's? That's why you went there instead of a local appliance retailer isn't it?

Review
#1402041 Review #1402041 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Words alone can not describle the hellish experience we have had
  • Store manager craig kusinger
Reason of review
Problem with delivery
Loss
$114
Preferred solution
LOWES OWES ME FOR THE PLUMBER I DIDN'T NEED!
Tags
  • Bad Customer Service
  • Rip Off Installers

Lowes in Elverson, Pennsylvania - Changed delivery date for refrigerator .. lost all my food.

1.0
Details
Lost over 300 in frozen and perishable food. Manager of Morgantown lowes couldn't care less. Kinda of a *** to us.
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1 comment
Anonymous
#1592159

You leave out a lot of detail. Exactly how did you loose $300 in frozen food?

What was the reason for the delay? Was it because the manufacturer didn't deliver the refrigerator to them when it was due?

If you need an appliance urgently make sure it is in stock at the location you are purchasing it from and ready for delivery. If it isn't there is always a chance for a delay in delivery.

Review
#1393384 Review #1393384 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Paragould, Arkansas - Customer service is very bad

1.0
Details
When i contacted lowes in paragould ar i talked to Jason say he was *** manager of the store very rude had problem getting water heater fixed it almost blew up gave me appoint for10 days away so had some come fix it by the way Jason states i can complain to corporate office but they dont care so will never buy anything at Lowes again so you pay extra money to cover for repairs that is a joke beware of the lowes store in paragould ar not very good anything need to do some traing on customer service very sad when thry dont care
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1 comment
Anonymous
#1575103

Lowe's does not repair. If you're covered by a warranty you have to call the warranty phone number. The warranty center will send out a repair man.

Review
#1365786 Review #1365786 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$750

Lowes Profiling

1.0
Details
I work for a home contractor in Baltimore who does approximately 2M dollars a year in the White Marsh store. On a regular basis, I need to send my workers to pick up materials. While my causcasian workers never have an issue, my African American or Hispanic workers are continually followed around the store by the store manager and a big lug that is supposed to be the loss prevention manager. After hearing about this, I went to the store with my employees to view it myself. And sure enough, the store manager comes out and follows my employees around if their skin was any darker than white. I confronted Brian the store manager and he hemmed and hawed, but he knew he was dead to rights. He tried to bribe us with discounts, but I am filing a discrimination lawsuit against him and the store.
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3 comments
Anonymous
#1624221

It's always about racism, isn't it.

Anonymous
#1560510

There is no law that states they cannot follow you around on THEIR PRIVATE PROPERTY!! If you don’t like it shop elsewhere.

You won’t get anywhere with a lawsuit or corporate because once again, ITS PRIVATE PROPERTY! They have every right to follow whomever they please on their PRIVATE PROPERTY to ensure nothing is stolen. It amazes me that yet another dumb person feels they have some greater right then the people that are being victimized by thief’s. Have you ever stopped and asked yourself why?

Maybe those employees are not as trustworthy as you have assumed. For all you know they could be stealing Lowe’s blind. You don’t watch them when they are in the store without you, your own people could be part of a big box theft ring. The point is they can follow you if they want and there isnt a damn thing you can do about it.

It’s their right to protect themselves. You making such a stink about it makes you look as guilty as can possibly be. Go ahead. Show the world YOUR lack of intelligence.

If you wouldn’t let a stranger in your house without watching them closely then you have no place to whine about them doing the EXACT same thing you would do.

Did you ever stop and think that they may have a serious problem with groups of men of color shoplifting? No, people like YOU won’t see past that nose stuck up in the air sadly.

Anonymous
#1560351

They also discriminate against the elderly and take advantage of them. I'm Hispanic and had a complaint about an installation for my mother-in-law and the woman in the store hung up on me in the middle of the sentence great quality customer service! The worst service I've ever gotten in 30 years from Union City Tennessee Lowe's and their installation Department.

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Review
#1353343 Review #1353343 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Store specialists
Cons
  • Unbelievably poor service
Reason of review
Poor customer service

Lowes in Plover, Wisconsin - Poor management

1.4
Details
Went to Lowe’s in plover wi. Always buy French treated posts. Pay full price for the good one. All managers give 50% off on the ones that are cracked or big knots in them. They do this in Minnesota, Illinois. NOT AT LOWES I N PLOVER. Will never return. Won’t match menards 11% off. VERY POOR CUSTOMER SERVICE.
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3 comments
Anonymous
#1555084

Your comment that all managers give you a 50% discount is not true, you obviously found one that didn't and now you are crying about it. Having worked in management at another home center you would find the same thing from store to store in our chain.

I always looked ate the damage or defect and priced the product accordingly. There were other managers in the area that would sell these products for pennies on the dollar. At the end of the year their sales numbers were higher than mine, but I had a better bottom line. Yes, sales numbers are important but not nearly as important as making a profit on what you sell, after all the reason for being in business at all is to make money.

Yes, you as a customer love the discounts, but the stores giving excessive discounts are the stores that will cause a business to fail due to a lack of profitability. Unfortunately for you, you ran into one of the few managers that understand what it really means to run a store.

Anonymous
#1555330
@Anonymous

You keep your cracked posts. I will go some where else.

Ever time we have come to the plover store we have nothing but trouble.

We buy over 200 post from Lowe’s but that will change because of people like you. If you think I cans build a deck with cracked posts I would like to work at your house

Anonymous
#1556088
@Michael bills

Then send their Corporate Headquarters a letter detailing your complaint since you are That pissed to post here. Their contact information is found on the internet.

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Review
#1348725 Review #1348725 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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I will never buy from Lowes again

1.0
Details
I bought a Bar-B-Q grill. I was promised a delivery of 8/29. The delivery guys delivered it and from here my ordeal started. I called up Lowes and they promised a replacement to be delivered on 9/1. On 9/1 I called Lowes to check on the delivery time as I had not heard from them. The manager at West Hills, CA store from where I brought the grill told me it will be delivered between 5:30 and 7:30. I stepped out and at around 12:20 PM i receive a call they are there to deliver the grill. I was almost an hour away from home and told them to reschedule as I was given a different time. I was told they will deliver on 9/2 between 9:30 and 11:30 AM. I stayed at home and when they did not arrive at 11:30 I called the store, I was on hold for almost 40 minutes and during this time I was disconnected at-least 4-5 times. Finally I was able to get hold of the manager and he told me they do not control the delivery as it is outsourced and we will get a call from the delivery company. Finally, in the evening I went to the store and they put the notes in the system for a delivery on 9/3. I have still not received the grill and I have been on the call with them for 30 minutes. This is one of the worst experiences and I do not plan to buy from Lowes again.
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Review
#1345471 Review #1345471 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Worst customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution