Product: Lowes Manager Rating: 2 Stars Clear all filters (20 of 292 reviews match)
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Rating:
1.5
Details
I was at Lowe’s in Streetsboro late yesterday afternoon. Based on my experience, I totally understand why Lowe’s sales decline. I walked out their door, disapointed they didn’t want my $8,000! My intent was to purchase a new refrigerator, dishwasher, microwave, and...
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1 comment
Anonymous
#1594031

So you went to a "self-service home improvement center". never ASKED anyone for help, and then got pissed and went to another "self-service home improvement center" down the street.

All to save a few bucks over the local full service places.

Brilliant! Just....BRILLIANT!

Review
#1395440 Review #1395440 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
No customer service
2.4
Details
We bought Faucet from LOWE'S, and PAID $435. It leaks and motion sensor does not work. I went to LOWE'S, ARLINGTON HEIGHTS, ILLINOIS and the customer service told me that LOWE'S CANNOT HELP ME, they sent me to their Kitchen Department, which was not helpful, they...
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3 comments
Anonymous
#1587695

Doesn't make sense that you shut all the water off. Most faucets have a valve underneath the sink to shut off the water.

They are correct though. You have to contact moen for a replacement.

Since it was the weekend you could have bought a cheap replacement faucet to stick in until moen is contacted. On the other hand, why would anyone buy a 400$ faucet...

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Review
#1380802 Review #1380802 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Warranty service and store customer service
Reason of review
Poor customer service
Loss
$435
Preferred solution
Let the company propose a solution
Tags
  • Bad Warranty
1.8
Details
After spending about $10,000 in the Ogdensberg, NY store this August (2018) we've experienced the most unorganized, unprofessional service. We ordered a carpet installation for a rental house in July from Lowe's mainly because they were running a special deal...
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1 comment
Anonymous
#1586763

You get what you paid for. They were trying to work with you.

Oh FYI, saying you've spent X amount of money doesn't get you anything special. If anything it sets a bad reputation on yourself as the guy who thinks he's entitled to special treatment.

Review
#1379919 Review #1379919 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Lack of communication between employees
  • There was so many problems and nobody to help
  • Installation people
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Never use Lowes Again
Tags
  • Flooring
2.3
Details
Went to Lowe's in Fort Smith AR on 11 August and on 12 August to purchase a Washer and Dryer. Could not get any information or help. I asked a employee and was told that maybe the appliance people were busy. We were not in much of a hurry, so we came back on the 12th....
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Review
#1328014 Review #1328014 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Leaving
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
I have taken my business to The Home Depot, dont know how you fix that
2.3
Details
As I began gathering the replacement items, I asked one gentleman in appliances to assist me, he told me to wait and that he would help... after 15 minutes he walked away and didn’t return.. I tried not to allow that to steal my excitement. I walked each aisle hoping...
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4 comments
Anonymous
#1605753

Definitely not Plagiarism... AND they weren’t busy with other customers!

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Review
#1269386 Review #1269386 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
1.6
Details
as the district manager says , so he was reported to corporate and he got mad and issued a ban from all stores so we took it to the vice president but he beat us there and the conclusion is we are ban from all stores for complaining of poor service and discrimination....
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1 comment
Anonymous
#1462281

Perhaps he was right, Lowes may not be the store for you. If you don't like their service you are better off shopping elsewhere.

Review
#1231045 Review #1231045 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Variaty of items
  • Wide variety of products
Cons
  • Unable to get them delivered
Reason of review
real complaintes get you ban
2.4
Details
I employees went to your store in Rancho Cordova California to return some items that we bought from the pro desk I spent thousands of dollars there I’m a contractor Who deals with your pro desk daily and all three of them back there are excellent employees who care...
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3 comments
Anonymous
#1451666

Don't know where you are going to shop that will gladly accept returns without your receipt. You have the attitude that their policies don't apply to you because you spend a lot of money there.

Having worked retail for many years I also know that same attitude exists among contractors that feel stores should look the other way if the take a few extra items with their purchases.

They somehow feel the store "owes" them a bonus for making large purchases. Get over yourself and start following the proper return procedures and bring your receipts.

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Review
#1218415 Review #1218415 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
1.9
Details
Lowes does not take returns after 90 days and home depot does with no problems- greg henry told me well thats lowes policy and i should shop at home depot - never going back. I spend over 10k-20k per year on materials for renovations - i am now home depot only shopper.
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4 comments
Anonymous
#1716178

The worst store in the UnitedStates

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Review
#1141205 Review #1141205 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Return, Exchange or Cancellation Policy
2.4
Details
25 horsepower, was really a 3/4 horsepower. So now to return. I went to store number 2738. Lacey, Washington. Jessie the manger was horrible. I walked in and said please i need to return. A young lady said wait. Never asked me for receipt. Jessie showes up.and asks me...
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1 comment
Anonymous
#1372714

Not 1st time Manger Jessie treated customers this way.

Review
#1105483 Review #1105483 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Return, Exchange or Cancellation Policy

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.7
Details
I WENT TO LOWES CARTERSVILLE,GA TO GET MY MATERIAL.I WENT BACK TO THE LUMBER AREA AND FOUND THE RACK OF ADVERTIZED DECK WOOD 5 1/4 X 8 THE PRICE WAS 4---SOMETHING.I LOADED MY WOOD NOBODY ASKED TO HELP ME.I STOPPED TO GET SOME OLYMPIC STAIN 25$ OFF 3 GAL.AND PICKED UP...
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5 comments
Anonymous
#1370376

I am too a Vietnam Combat Veteran different store different problem still same disrespect to the elderly! I would recommend another look at this store from our brothers in arms.

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Review
#1077970 Review #1077970 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Service and manager attitude
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
I WANT THIS RICK MANAGER FIRED AND ALL CUSTOMER SERVICE CHANGED TO THE WAY IT USED TO BE
Tags
  • defective products
  • Lowes Very Poor Customer Service