Product: Lowes Manager Rating: 2 Stars Clear all filters (20 of 297 reviews match)
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Lowes Streetsboro, OH

1.5
Details
I was at Lowe’s in Streetsboro late yesterday afternoon. Based on my experience, I totally understand why Lowe’s sales decline. I walked out their door, disapointed they didn’t want my $8,000! My intent was to purchase a new refrigerator, dishwasher, microwave, and carpeting for 3 rooms. I walked around their appliance dept. for a minimum of 10 minutes. There were 2 employees at the appliance kiosk. One spoke with a patron for a few minutes. Another was facing my direction but reading something intently, or looking at his phone. Not once did either offer to assist me. As I proceeded to walk out the door I very politely but loudly announced my exit. I said ‘Attention please, since it is obvious, Lowe’s does not need or want my money, I am leaving for Home Depot where I will gladly hand over my $8,000 in return for goods of which I seek today.’ One employee offered for me to speak to the manager. I shouldn’t have to go through a manager to get service, let alone decent service! I come from a background of servicing people, customers, people who come back afterward for more of the same. It sure was lacking here! On my way to Home Depot, I called back to Lowe’s and asked to speak to the manager. I explained what had occurred a few minutes earlier and where I was headed now. The manager says ‘I will look into it.’ He never once tried to rectify the situation and offer to make it right. I was expecting something like ‘allow us to make it right.’ Or ‘Please return to our store and we’ll offer a discount to make up for the poor experience.’ He really had very poor customer service skills. He didn’t really care, like the rest of his employees. I happily spent my wad at Home Depot. Lowe’s closing stores? Understandably so!!! Shrug
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1 comment
Anonymous
#1594031

So you went to a "self-service home improvement center". never ASKED anyone for help, and then got pissed and went to another "self-service home improvement center" down the street.

All to save a few bucks over the local full service places.

Brilliant! Just....BRILLIANT!

Review
#1395440 Review #1395440 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
No customer service

Lowes in Chicago, Illinois - BAD... BAD EXPERIENCE!!!

2.4
Details
We bought Faucet from LOWE'S, and PAID $435. It leaks and motion sensor does not work. I went to LOWE'S, ARLINGTON HEIGHTS, ILLINOIS and the customer service told me that LOWE'S CANNOT HELP ME, they sent me to their Kitchen Department, which was not helpful, they already knew why I was sent to them and they told me the same WE CANNOT HELP YOU, YOU HAVE TO DEAL YOURSELF WITH MOEN. I have small kids and my kitchen is shout down, we had to close water because of faucet's leaking, so we also cannot use our dishwasher and refrigerator's water filter. LOWE'S manager told me the same!!!!!!! she also told me that MOEN IS CLOSED DURING WEEKENDS SO I HAVE TO WAIT UNTIL MONDAY TO CONTACT THEM THAN EVEN LONGER TO SEE IF THEY CAN HELP!!! FEW DAYS OR MAYBE WEEK OR 2 WEEKS WITH 2 KIDS AND NO WATER!!! Are you kidding me, we bought for more than $15,000 from LOWE'S to renovate our kitchen and now LOWE'S DOES NOT WANT TO HELP ME!!!!! DO NOT BUY FROM LOWE'S any expensive items because LOWE'S IS NOT ABLE or DOES NOT WANT TO HELP YOU IF YOUR FAUCET DOES NOT WORK EVEN if YOU PAID $435 for one faucet!!!!! AFTER THIS EXPERIENCE I WILL NOT BUY ANY MORE FROM LOWE'S!!!!
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3 comments
Anonymous
#1587695

Doesn't make sense that you shut all the water off. Most faucets have a valve underneath the sink to shut off the water.

They are correct though. You have to contact moen for a replacement.

Since it was the weekend you could have bought a cheap replacement faucet to stick in until moen is contacted. On the other hand, why would anyone buy a 400$ faucet...

Anonymous
#1580068

How old is the faucet? If you just bought it, take it back for an exchange.

If you have had it awhile it is correct that you would deal with the manufacturer for warranty parts or replacement. For some reason consumers have the odd idea that stores are responsible for the warranty on items. THEY ARE NOT. It is the manufacturer that is responsible for any warranty on an item you purchase.

If you would bother reading the warranty that came with the faucet, you would know that. It doesn't matter if you bought the faucet from Lowes, Home Depot or any other retail store. THE STORE IS NOT RESPONSIBLE FOR THE WARRANTY.

Yes it may be an inconvenience to use another faucet in the house until it is fixed but life isn't always easy. Call Moen on Monday and I think you will find they will do a good job of taking care of you as long as you can provide the information the need to process a warranty claim.

Anonymous
#1580011

Please Stop Shouting in all caps.

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Review
#1380802 Review #1380802 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Warranty service and store customer service
Reason of review
Poor customer service
Loss
$435
Preferred solution
Let the company propose a solution
Tags
  • Bad Warranty

Lowes in Ogdensburg, New York - Worst experience in 27 years as a contractor.

1.8
Details
After spending about $10,000 in the Ogdensberg, NY store this August (2018) we've experienced the most unorganized, unprofessional service. We ordered a carpet installation for a rental house in July from Lowe's mainly because they were running a special deal for free installation. They told us that they use a third party company to come out physically to the house to measure the rooms and that they would contact us within 3 days of the order being placed at Lowe's. After 2 weeks we contacted Lowe's about the contractor coming to the house and we were informed that the order was never placed. Then we were told that the deal for free installation has passed. We then pointed out that we had ordered installation prior to the end of the deal. With that being said, the employee stated that it wasn't for the type of carpet we ordered. Someone in the department found the original display that allowed the discount for our original order. Finally, a contractor contacted us and set up an appointment to measure the rooms and stairs. From there, we hadn't heard from Lowe's in about A week. We con The original timeline we were quoted work should be done in the third week of August. well that never happened then we were told September 4th thru 7th but we were promised that the employee could get the installation installed way before then so our rental would be ready for the tenant by the September 1st. In the Middle of August, the third party installer(service pro) called us with an installation date of mid October. After numerous phone calls and trips back and forth from Lowe's to get this straightened out we lost our prospective tenant. The third party company, ServicePro, hired a contractor to put in the carpet and it was installed on September 14th. However, they only had orders for 2 bedrooms and not the stairs. They also informed us that they would refuse to put Berber carpeting on the stairs anyway which is what we ordered for the installation. They installer also informed us that Lowe's makes mistakes like this numerous times. After they installed the carpet (unsupervised) we found the closet bi-fold doors not replaced and one was broken. After numerous calls and yet another trip to Lowe's, they agreed to give us a higher quality carpet for the stairs gratis. So they had to send out someone to measure yet again Unfortunately, after speaking with the installers, the date of installation would be past October 1st where we already had a new tenant moving in. At this point, we picked up the carpet from Lowe's and hired a local installer. After such a circus, we unfortunately decided to not patronize Lowe's in the future. The lack of help with this situation was unbelievable. The store Manager, Angel, said there was nothing he could do. It's a bad situation all around because I believe when the store has such a problem with communication, bashing and name blaming amongst its employees themselves and also outside contractors, the manager should want to resolve such a situation so as not to repeat it in the future. We've made 7 trips to Lowes over this mess; thirty-five minutes each way. Over 8 hours of driving for unprofessional lack of service. Mike MSADK LLC My Lowes card # {{Redacted}} (that I no longer need)
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1 comment
Anonymous
#1586763

You get what you paid for. They were trying to work with you.

Oh FYI, saying you've spent X amount of money doesn't get you anything special. If anything it sets a bad reputation on yourself as the guy who thinks he's entitled to special treatment.

Review
#1379919 Review #1379919 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Installation people
  • Lack of communication between employees
  • Stressed me out for months
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Never use Lowes Again
Tags
  • Flooring

Lowes - Poor shopping experience

2.3
Details
Went to Lowe's in Fort Smith AR on 11 August and on 12 August to purchase a Washer and Dryer. Could not get any information or help. I asked a employee and was told that maybe the appliance people were busy. We were not in much of a hurry, so we came back on the 12th. No one in appliances, I asked a manager for help and was told that she thought the appliance person was busy. To top it off the restrooms were filthy. We left there on the 12th and went to The Home Depot and within 25 minutes had purchased a washer and dryer and had a great purchasing experience. The restrooms were also really clean. I was never asked at Lowes if I needed help. When I asked for help I got none. There were a few other folks that left when we did. This did cost your company my business. I always went to Lowes 1st to get what I needed.
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Review
#1328014 Review #1328014 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Leaving
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
I have taken my business to The Home Depot, dont know how you fix that

Lowes in East Point, Georgia - Customer Service

2.3
Details
Went to this location out of convenience, had an expectation that the customer service would be the same as it is across the board with other Lowe’s locations... (I was completely wrong) I had a project that I wanted to complete this weekend that would have cost a little under $200 once I priced everything that I needed. As I walked and grabbed the items that I needed, I realized that their inventory was a little off from the information that I received previously... No biggie... I was flexible with my choices, so I switched my items up. As I began gathering the replacement items, I asked one gentleman in appliances to assist me, he told me to wait and that he would help... after 15 minutes he walked away and didn’t return.. I tried not to allow that to steal my excitement. I walked each aisle hoping that i would find other items to incorporate.. I got the the aisle with PVC piping and had a brain storm.. I walked over to the register in the wood area and spoke to an older lady... she educated me that they would cut the pipe to my specifications and that she would page someone for me... she pages twice and no one ever showed up.. (I waited for 38 minutes) I decided to call the store at this point and ask for a manager to come over to assist me.. the first call that I made... after selecting “0” no one answered. I tried again, this time the operator said that she would page the manager on duty.. I heard her page this manager twice and again... nothing! Once I realized that my mood was changing, I took it as a sign and walked past the lady again at the register that helped previously and thanked her... I’m not sure of what is going on at this location, but there is room for improvement and opportunities of growth. Your business is losing sales for various reasons, your employees that are being paid to assist your customers are not accountable to their role and the managers are to busy to answer the phone! Sounds like you either need more employees, dedicated employees and possibly more managers. I highly doubt that i am the only person that has experienced this, as I went through this process today... I watched others that were in the store with me, experience some of the same lack of assistance. Camp Creek Ga (6/1/2018
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4 comments
Anonymous
#1605753

Definitely not Plagiarism... AND they weren’t busy with other customers!

Anonymous
#1529030

Plagiarism

Anonymous
#1493012

This complaint is a chapter in a book.

Anonymous
#1492188

Uh, maybe they were busy with their OTHER customers?

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Review
#1269386 Review #1269386 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Ban From All Lowes Stores For Complainning about poor service

1.6
Details
Yes we had poor service and complained was told maybe this store is not for you or your partner . as the district manager says , so he was reported to corporate and he got mad and issued a ban from all stores so we took it to the vice president but he beat us there and the conclusion is we are ban from all stores for complaining of poor service and discrimination. this is how things are so i tore up my 15k card i refuse to ever shop there again. as a pastor and vet i am very disappointed in how lowes handles the operations of the corporation. Harper woods Michigan
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1 comment
Anonymous
#1462281

Perhaps he was right, Lowes may not be the store for you. If you don't like their service you are better off shopping elsewhere.

Review
#1231045 Review #1231045 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Wide variety of products
  • Variaty of items
Cons
  • Unable to get them delivered
Reason of review
real complaintes get you ban

Lowes - Pissed off contractor

2.4
Details
I employees went to your store in Rancho Cordova California to return some items that we bought from the pro desk I spent thousands of dollars there I’m a contractor Who deals with your pro desk daily and all three of them back there are excellent employees who care about their customers. The three women at the return desk we’re too worried about their conversation and getting off work they did not want to help me because I didn’t have a receipt in hand yet everybody in there knows me I asked for a manager. manager came over said she would do what she can then went on break left my guys hanging in there we asked for another manager we were told there were none left to help us . We will not be shopping there anymore I will be back Monday morning to deal with Mike at the pro desk from that point on me and my 40+ employees will boycott every Lowe’s we see. your staff is rude on the weekends and did not want to help one bit. And could care less that we were upset and left. They thought it was funny we were getting angry and they would not get us a manager.
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3 comments
Anonymous
#1451666

Don't know where you are going to shop that will gladly accept returns without your receipt. You have the attitude that their policies don't apply to you because you spend a lot of money there.

Having worked retail for many years I also know that same attitude exists among contractors that feel stores should look the other way if the take a few extra items with their purchases.

They somehow feel the store "owes" them a bonus for making large purchases. Get over yourself and start following the proper return procedures and bring your receipts.

Anonymous
#1451656

It is funny. It’s obvious you have made many returns without a receipt and it finally caught up with you.

What makes you think that the amount of money you have spent entitles you to go around their return policies? Oh that’s right you’ve spent money.

Anonymous
#1451495

Um, how about have your receipt the next time?

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Review
#1218415 Review #1218415 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Yonkers, New York - Store manager doesnt care about customers

1.9
Details
Store manager greg henry is the more arrogant people i have ever met. Lowes does not take returns after 90 days and home depot does with no problems- greg henry told me well thats lowes policy and i should shop at home depot - never going back. I spend over 10k-20k per year on materials for renovations - i am now home depot only shopper.
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4 comments
Anonymous
#1716178

The worst store in the UnitedStates

Anonymous
#1464944

So because YOU can’t find the time to return your item within one month of purchasing it, Lowe’s now gets to be punished by you for YOUR laziness. Are you unable to read??

It CLEARLY states the time frame for returns ON THE RECEIPT!! So please tell us all WHY you feel Lowe’s is bad for following their return policy?? I hate to burst that rosey bubble but Home Depot has the exact same return policy. 30 days.

So in 360 hours that they are open in a one month timeframe you couldn’t find the time to return your items? It sound like you are the real problem and not Lowe’s. Grow up and move on you did this to yourself 100%. You’re just mad that you couldn’t get your way and because they stuck to their policies YOU feel you need to punish THEM for telling YOU NO!!

You’re acting like a teenaged little girl. It must be your training bra riding up on you.

Anonymous
#1464933

Why Just Why, If thats the policy then follow it. They made the rule for a reason just like Anonymous said, what if they made that a part of the policy so the item to still be sellable.

Anonymous
#1399926

Stores have policies like this for a reason. People like you let excess products sit around a job site, garage or wherever collecting dust and paint overspray for months and then bring them back after they have been discontinued and replaced with other items or in a condition no one would want to pay full price for. Quit buying more than you need and if you do bring it back right away while it is still in a sellable condition.

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Review
#1141205 Review #1141205 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Return, Exchange or Cancellation Policy

Lowes in Lacey, Washington - Lowe's suck Customer Care

2.4
Details
I bought a garage door opener. Paid 205.00. Took home and realized it said 1.25 horsepower, was really a 3/4 horsepower. So now to return. I went to store number 2738. Lacey, Washington. Jessie the manger was horrible. I walked in and said please i need to return. A young lady said wait. Never asked me for receipt. Jessie showes up.and asks me for receipt. I gave to him. He then gave me problems from start. So i went looking for something bigger and stronger. No luck. Came back. Jessie lost my receipt as he says. And said he had to witness me on camera to prove i actually bought it there. Took 30 minutes and walla he found receipt He is an idiot and deserves to be fired. Hate that store do to manger Jessie
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1 comment
Anonymous
#1372714

Not 1st time Manger Jessie treated customers this way.

Review
#1105483 Review #1105483 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Return, Exchange or Cancellation Policy

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in Cartersville, Georgia - POOR SERVICE

1.7
Details
MY NAME IS BILL AYERS ON 17 AUG I STARTED A JOB OF REPLACING MY 20 X24 DECK.I WENT TO LOWES CARTERSVILLE,GA TO GET MY MATERIAL.I WENT BACK TO THE LUMBER AREA AND FOUND THE RACK OF ADVERTIZED DECK WOOD 5 1/4 X 8 THE PRICE WAS 4---SOMETHING.I LOADED MY WOOD NOBODY ASKED TO HELP ME.I STOPPED TO GET SOME OLYMPIC STAIN 25$ OFF 3 GAL.AND PICKED UP SOME OTHER THINGS.I BEEN DOING BUSINESS WITH LOWES 30 YEAR. HAD 10000.00 LOWES CARD AT ONE TIME.WHEN I WENT TO CHECK OUT THE YOUNG MAN CHARGED ME FOR PREMIUM I TOLD HIM I GOT OFF THE 4 DOLLAR HE DID NOT CARE AND BECAME BELIGERANT.A LADY NAMED MICHELL STEPPED IN AND HELPED SEEM IT WAS LOADED ON THE WRONG RACK.WITH NO FURTHER HELP I AND MY WIFE LOADED IT ON THE TRUCK.WE STARTED OUR PROJECT.MY SON HAD BOUGHT ME A NEW DEWALT DRILL FOR MY BIRTHDAY HE BOUGHT IT AT LOWES IT STOPPED WORKING I WAS TIRED AND IT WAS95 DEGREES TOOK IT BACK THE FIRST CLERK GAVE ME ATTITUDE HE WOULD NOT HELP ME I GOT MAD AND ASKED TO SEE A SUPERVISOR I WAS RASING ***.THE SAID THEY WOULD NOT SWAP IT AND THEY COULD NOT TAKE IT BACK THEIR SYSTEM WOULD NOT WORK WITH OUT THE RECEIPT.IT WAS A GIFT.THEN RICK WALKED UP AND TOLD ME TO LEAVE HE WAS CALLING THE POLICE I ASKED HIM TO GO TO THE PARKING LOT AND I WOULD FIX HIS PROBLEM.I LEFT AND WENT TO HOME DEPOT AND BOUGHT ANOTHER DRILL I WANTED TO FINISH THE JOB.I'M 71 YEARS OLD VIET NAM COMBAT VETERAN 33 YEARS ARMY.I COULD NOT BELIEVE THE ATTITUDE OF CUSTOMER SERVICE.I NEVER HAD THIS KIND OF EXPERIENCE AT ANY LOWES.I WILL SEND THIS TOO BBB AND COUNTY BLOGS I RESPECTED HERE. AND RUN THIS IN THE NEWS PAPER.I PROMISE TO NEVER DO BUSINESS WITH LOWES AGAIN AND I WILL SPREAD THIS TO EVERY ONE I NO IN THIS COUNTY AND EVERY WHERE I GO.CALL THE POLICE ON ME BECAUSE I'M MAD YOU DID DISHONORED ME AND FAILED TO TAKE RESPONSIBILITY FOR YOU PRODUCTS.WILLIAM H AYERS
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5 comments
Anonymous
#1370376

I am too a Vietnam Combat Veteran different store different problem still same disrespect to the elderly! I would recommend another look at this store from our brothers in arms.

Anonymous
#1353359

You're shopping in a self service, big box store. Of course your going to load your own lumber.

Yes, the wood was stocked in the wrong location but they and every other retail store has the right to charge the proper price for the items you take. As far as the drill goes, you are bringing in a high theft item without a receipt. No one knows how old it is and if it was even purchased there. You aren't going to find many stores that would treat that return any different.

It would be easy enough to ask your son for the receipt to get the drill taken care of.

It's obvious you got hot and loud otherwise they wouldn't have needed to call the police. I don't know where you plan on shopping, Home Depot won't be any different.

Anonymous
#1353444
@Anonymous

you probably never built a 400 sq deck and had the tool go bad so you would not understand the frustration of sat afternoon trying to finish and your new dewalt stopped working,thanks for your comment

Anonymous
#1353518
@Anonymous

I've built plenty of decks and own quite a collection of Dewalt and Bosch tools. If I have a tool that doesn't work when I buy it, I take it back to the store for an exchange WITH MY RECEIPT.

If they fail later they go to the service center for repair. You're just one of those people that feel they can return anything to the store for any reason. Stores just don't make enough money on products anymore to eat the loss on returns like yours.

It's time you realize the "consumer is always right" mentality is a thing of the past. Stores have to protect themselves from consumer abuse to stay in business.

Anonymous
#1353326

Please stop shouting with the capital letters, Bill.

I can't read your complaint because it annoys my eyes.

Capital letters are for proper nouns and starting sentences.

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Review
#1077970 Review #1077970 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Service and manager attitude
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
I WANT THIS RICK MANAGER FIRED AND ALL CUSTOMER SERVICE CHANGED TO THE WAY IT USED TO BE
Tags
  • defective products
  • Lowes Very Poor Customer Service