Product: Lowes Manager Rating: 3 Stars Clear all filters (16 of 292 reviews match)
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3.2
Details
Some of the managers at Lowe’s need to work on their people skills when talking to and handling customers and their employees Lowe’s work you like slaves, They don’t care about their employees needs or if they have other things to do in their lives People steal out of...
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#1557972 Review #1557972 is a subjective opinion of poster.
Service
Lowes Manager

Lowes - Was hired for kitchen design

2.5
Details
Was sent to a Lowe’s store in Brewer Maine for training/was hired to work in Augusta Maine was told they would pay for lodging, meals, mileage I used my credit card for the hotel and cash for meals, gas I submitted my expenses several times and with the store manager overseeing this. I did this in September 2018 was never reimbursed
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#1456865 Review #1456865 is a subjective opinion of poster.
Service
Lowes Manager
3.2
Details
So I’ve heard an employee at the Ireland Rd store in south bend Indiana has been fired for that vague, never written policy of following a culprit out of the store to give a description to 911. No wonder no one wants to help anyone anymore. Sorry Lowe’s terrible policy...
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15 comments
Anonymous
#1624045

No amount of merchandise is worth a employees life. It’s NOT about policy as much as it’s about putting themselves in danger willingly and putting the store at risk for lawsuits.

They do have a non confrontation policy which also states that you DO NOT FOLLOW A THIEF OUTSIDE THE STORE!! Amazing how you want everyone to pile sympathy on the employee “for doing the right thing” yet completely ignore that they put themselves at risk for death. Also your friend should be posting. You are posting second hand information which is hearsay.

Just because your buddy said they were fired for that doesn’t mean THAT was the only factor involved. For all YOU know your buddy had a list of write ups or corrective actions and this was the last straw. You can claim the business is mean and evil but face reality a bit. Your friend put themselves, the store, and innocent bystanders at risk.

If that thief had a gun and instead of running they chose to fire on their pursuers you would t have a friend anymore. When your buddy makes it to manager then they can flaunt the company LP policy.

Until then they MUST follow the rules of thier employer. Not the businesses fault that your friend chose to play the hero.

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Review
#1438934 Review #1438934 is a subjective opinion of poster.
Service
Lowes Manager
3.2
Details
Missing , broken parts started to come, 1/2 sent to our house and the other to the store. Until they order new parts, it was already 2 weeks of work missed. The people who did the actual remodeling were great, but the store and manager assistant were a nightmare, not...
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Review
#1397528 Review #1397528 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Workers installing the cabinets were great
Cons
  • There communication skills
Reason of review
Poor customer service
Resolved
3.2
Details
The Delivery Manager at the Spotsylvania Lowe’s for being such a jerk for the second time. You need to work on your customer service skills because you suck at them. You need training.I spoke to you twice on my deliveries, and the the way you spoke to me was so...
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3 comments
Anonymous
#1594137

Is that anywhere near Transylvania?

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Review
#1389954 Review #1389954 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
3.2
Details
I have been a LOWES commercial customer for 22+ years I ordered windows for my Home as part of an exterior renovation on 4/20/18 and pre paid $4500 It has been a very frustrating experience I am not getting anybody to stand up , be accountable, get the job done...
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Review
#1329279 Review #1329279 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
2.8
Details
I went in to lowes in hammond,la to inquire about several job postings i saw on indeed.com i filled out a few over the last month or so then i recieved an email on august 7th saying were considering other applicants ok so i paid it no mind not even a day later i see...
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3 comments
Anonymous
#1539330

I really don't see why the didn't hire you. You seem to meet all the requirements for their salespeople.

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Review
#1328648 Review #1328648 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Work Experience or Job Application
Resolved
3.0
Details

Update by user Aug 21, 2018

Manager was able to locate a replacement (new) and delivered the new one in a short period. All parties are satisfied at this point.

Update by user Aug 07, 2018

I have been contacted by Lowe's corporate and they are working on a solution at this time. I also stopped in at the local store to get...

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Review
#1322913 Review #1322913 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$988
Preferred solution
Deliver product or service ordered
Tags
  • customer servive
3.2
Details
Refund issued was in a Store Card instead of the my Gift card payment and it cannot be used to get the benefits of My Lowes on line discount shopping. Apparently they only have one cashier and one manager that can take care of an order cancellation. The manager...
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1 comment
Anonymous
#1349277

If you'd have gotten off your butt and gone to the store and placed the order in the first place you could have confirmed the order was correct and avoided the problem in the first place. Having spent over 30 years in retail I always took care of the customers waiting in the store before those on the phone.

They are there in the store to spend money, the person on the phone is a maybe.

If they don't take your call or don't call you right back, it's because they are busy helping people in the store. Even when you get to the store, keep in mind that a manager has a big store to cover and you may not be the only person seeking their attention.

Review
#1072613 Review #1072613 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Store manager and customer service
  • Poor service
  • Order cancellations
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
3.1
Details

Update by user May 14, 2017

Hubby just returned from Lowes and Conrad the manager that walked away was waiting for him at the door. Jerry came home with 2 new shelves and the water filter.....Hopefully the 5 day ordeal is done.

Update by user May 14, 2017

Well as expected GJ Transport Solutions a independent delivery service...

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1 comment
h.kitchener
#1328125

Why the intense need to buy a fridge from Lowe's after all the trouble they gave you? You should have just cancelled the purchase and gone elsewhere. That Lowe's location obviously doesn't care much about customer service.

Review
#1046715 Review #1046715 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Managere danny and dwane
Cons
  • Conrad
  • Loading staff
  • Rudeness
Reason of review
Poor customer service
Loss
$300
Preferred solution
train thier managers and staff to handle and resolve issues in timely manner
Tags
  • Loews customer service