Product: Lowes Manager Rating: 4 Stars Clear all filters (9 of 292 reviews match)
Filter by rating
filters
Product:
Rating:
3.8
Details
I explained the issue again, and was met with the most unpleasant attitude I’ve ever encountered at a store. We were both taken aback after his treatment of the cashier and his demeanor towards us. After retiring from a retail store after 35 years, I was pretty...
View full review
3 comments
Anonymous
#1727819

The manager probably had much larger issues to contend with than a $10.00 return. I'm sure he was pissed that he had to deal with another cheap skate that bought a tool, used it once, and returned it for a refund instead of just keeping it.

This happens several times a day i am quite sure. And it would *** me off too!

View more comments
Review
#1614112 Review #1614112 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Inventory
  • Employees
Cons
  • Management
  • Manager
Reason of review
Poor customer service

Lowes in Orlando, Florida - Slow and terribly understaffed

3.6
Details
There are 13 registers and 4self help registers -that were closed-so in reality only ONE cashier. I had one item I urgently needed and the patrons in front of me had carts of items so I waited and waited and waited.. I had no other choice because I really need this item. Advice to managers or hiring Personnel hire more people
View full review
Review
#1395152 Review #1395152 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
4.0
Details
There have been many complaints with an RTM named Kiki at store #1064 in Columbia, SC. She is very rude and unprofessional towards customers. Complaints have been made to the assistant manager, manager, and corporate office to no avail. The complaints have come from...
View full review
9 comments
Anonymous
#1471150

Customers don't know what an RTM is. You sound like an employee trying to get someone in trouble for personal reasons.

View more comments
Review
#1240791 Review #1240791 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Bad quality
3.8
Details
We purchased a range on 12/17/17 with the help of Pat. He was very helpful and courteous. He told us we had to pay for it at any cashier. When we went to check out there was a line of 20 people waiting at ONE (1) cashier open! Those lucky enough to check out themselves...
View full review
3 comments
Anonymous
#1406189

You're shopping at a company that ultimately answers to its shareholders. Profits must be maintained and payroll must be minimized.

This is capitalism.

This is what Americans claim to hold above all else bar religion, so accept the consequences of that. It's not about you as a customer, it's about Wall Street.

View more comments
Review
#1150340 Review #1150340 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Varity
  • Sales associates
Cons
  • Waiting in line to cash out at 1 cashier that was open
Reason of review
Poor customer service
3.5
Details
She could only tell me she could not check on anything because the order was already picked up. She totally missed my point. I was hoping for a simple "thank you for the feedback, we appreciate you taking the time to let us know where we can improve." Our relationship with Lowes...
View full review
1 comment
Anonymous
#1377681

they are trained to NOT contact people when special orders come in! WHY?

Because it forces you to come in to the store more often, increasing the probability that you will BUY more! It is a tactic used by ALL the major box stores! Also, it decreases the amount of man hours needed to run the store!

If they call everyone who has ordered from them, it would take an employee several hours every day. Time which is supposedly better spent stocking shelves and putting up signage.

Review
#1113139 Review #1113139 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • 5 percent discount on charge purchases
Cons
  • Customer service and store mgrs response to my feedback
Reason of review
Poor customer service
Preferred solution
Offer customer service training/mgmt. training.
Tags
  • Customer Service Failure
3.9
Details
I submitted a purchase yesterday online for Maytag washer.The online form said I would receive a reply back the next day. My wife called the next morning to find a status of my request. The delivery manager told my wife that it was not on the manifest, but reluctantly...
View full review
1 comment
Anonymous
#1225541

It's obvious they only had one in stock. Some people would take the dented one if they really needed one rather than waiting for a new one to arrive.

It seems like he did the proper thing to me. He had 3 choices. One was to do what he did and call and ask if you would take a machine that was dented, he could have just put it on the truck and let you find out when it arrived or he could have decided you wouldn't want it, not send it and not call you.

Most people would want the call you got. Are you one of those people that don't understand that the don't build the washers in the back of the store?

Review
#934947 Review #934947 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Poor customer service dont deliver as promised
Reason of review
Poor customer service
Tags
  • Customer Service and Delviery

Lowes Manager Review from Yonkers, New York

3.5
Details
Vincennes Indiana What a sorry store. It was full of happy hard working employees a year ago. Well that's all over. This so called store manager Martin Wagner has destroyed the entire staff. I have heard & witnessed horror stories from longtime & former employees. With all I've personally witnessed & add on employee abuses, this so called manager continues to VIOLATE FEDERAL LABOR LAW & EXTREME VIOLATION OF EMPLOYEE CIVIL RIGHTS. Evidently HOME CORPORATE OFFICES are not aware of his extreme abuse of power. I've watched many friends & friends children's schedules disappear from one day to the next. Schedules changed in mid shift. Longtime loyal employees lives being flipped just because he thinks he can. Guess what I'm going to encourage every single person I know to file a lawsuit or join a class action against this out of control Nazi. Several that have experienced a medical issue have been treated as if they are at fault, then their schedule is modified to the point of nonexistence or to the point they quit. Due to this one horrible manager I will propose a full on boycott of this store , there are plenty of other stores to purchase the exact same products at just steps away. This is a very sad situation that has been allowed to happen. Shame on you. Shame on you for allowing this loose canon reek havoc on good people & a loyal community. 3 assist store managers have quit since this man has arrived. Once a store full of happy loyal employees that loved their job, loved the company. To despising it. Something is seriously wrong. My suggestion is a full investigation. And speaking with current & past employees without Martin's threatening influence hanging in the air. Regards An Extremely Angry & Disappointed Former Customer. AGAIN YOU SHOULD BE ASHAMED.
View full review
Review
#900541 Review #900541 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
3.5
Details
Worked at Lowes in Hampton Virginia. Many racists people at this store. I was treated very due to race. And the management knows all this is going on and does nothing if anything they engage int he racism from the delivery *** Manager Fred to another manager named...
View full review
Review
#684740 Review #684740 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Racism
Preferred solution
Let the company propose a solution

Lowes - Manager Review from San Francisco, California

3.6
Details
Was at store in florida on panama city beach Had worse exsperience was in plumbing department had store employee helping find parts need fix my tub When guy helping me had manger walk up start yelling At him for being in wrong side store. When manger notice me. He just walk of. . So aš was leaving see that same manager think name dewane or wayne can't remember . But told him how was unprefesional what happens . He just seem he did not care what i was saying. I will not shop there again. Homedepo be my new store shop
View full review
1 comment
Anonymous
#988554

Store going done hill fast

Review
#641288 Review #641288 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts