Product: Lowes Manager Rating: 1 Star Clear all filters (48 of 293 reviews match)
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1.0
Details
Just left Lowes store after being yelled at by store manager Craig Krusinger for me not agreeing to let them bring another dishwasher since the one they just delivered was leaking down both sides of the door and because I complained of horrible customer service and...
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Review
#1300417 Review #1300417 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Install person
Cons
  • Store manager craig kusinger
Reason of review
Problem with delivery
1.0
Details
My first problem was when they stole $175 in Lowes gift cards I tried to us there on a refrigerator which they will not give back. This time is due to damage caused to my refrigerator door and front deck be the delivery people JB Hunt. JB Hunt set up claims and gave us...
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Review
#1300376 Review #1300376 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Bad customer service and rude manager and installer
  • Unwillingness to offer assistance
  • Lack of service and followup
Reason of review
Poor customer service
Loss
$2500
Preferred solution
new refridgerator door, damaged deck fixed and my $175 back
Tags
  • Broken Promise
1.0
Details
I waited on a delivery for 1 month. The day of the delivery i called at 3pm they could not tell me it was going to ne delivered. It was not delivered. They did call to tell me they sold the shingles i bought to someone else. The manager Mark is awful, he is so...
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Review
#1273297 Review #1273297 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
1.1
Details
just walking through the door at Lowe's is a very unsettling experience. They have the strangest employees I have ever come across in any store. They follow you around and are intrusive rather than helpful. The store manager is absolutely the worst. Meetings are...
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Review
#1268977 Review #1268977 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes - Sorry customer service

1.0
Details
Lowe’s in meridian ms. Has the worst service in American. Manager is the problem. People walking around not working,and no clue what to do about anything. They have no knowledge of any products. They have to call someone else and they usually can’t help you. I’m done. They suck.
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Review
#1226465 Review #1226465 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Columbus, Ohio - Sunny, the worst staff member

1.3
Details
Yesterday, I attempted o return an auger I had purchased earlier that day and found it to be too large for my bathroom sink. I was yelled at repeatedly that it was against their store policy to return this item but there was no such policy. Corporate had to intervene to allow my return. This is the Georgesville Square store in Columbus, Ohio.
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Review
#1195644 Review #1195644 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
1.3
Details
Horrible customer service at this Lowe's location (35115 S Gratiot Ave, Charter Twp of Clinton, MI 48035) My family moved from IL to MI last year (May 2017). We did a few small and large projects for the house, including replacement of the door locks. Unfortunately, I...
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1 comment
Anonymous
#1433053

I expect that you will find the lock has been discontinued as a stock item. They have a 90 day return policy because they don't have shelf space for discontinued product.

Discontinued products are discounted to sell and there is no reason they should have to take a product back that you have had sitting around the house for so long and take a loss on it. You should have returned it 6 months ago.

Review
#1189310 Review #1189310 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Product availability
Cons
  • Staff - customer service - return policy
Reason of review
Poor customer service
Loss
$250
Preferred solution
Store credit for the return
1.0
Details
The Lowe's here has no security on Sunday's (when the store is full).On January 7, 2018, a very drunk man (probably high as well) charged to the front of the check out line and declared that he had waited long enough. He threatened me, my wife and several others who he...
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11 comments
Anonymous
#1422843

If you want money so bad get it out of the guy who pushed his way past. The store and employees are just as much of a victim as you think you are.

Now you seek to punish the business for something they had no control or liability on. Drag your mind and morals out of the hollow there Hill billy. Just be happy the business chose to handle the situation as they did. Had they attempted to intervene then that crazy could have done something really wrong.

But low brow mouthbreathers like yourself can never see the forest for the tree your illegal deer stand sits in......

your complaint like yourself is shallow and baseless. You should have called the police.

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Review
#1173576 Review #1173576 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Life put at risk by management policies
Preferred solution
A $200 gift card for having my life put at risk.
1.0
Details
This branch was in Manchester, N. J. They sold me a refrigerator they didn't have in stock and weren't able to get for two weeks. I decided to deal with the inconvenience, but that was only the beginning. Long, long, long, long story short, I ended up screaming like a...
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3 comments
Anonymous
#1407714

Home depot is no better. Read all about it at pissedconsumer.com.

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Review
#1152948 Review #1152948 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Read my review
Reason of review
All of the above
Loss
$1070
Preferred solution
Let the company propose a solution
1.0
Details
during the last lowes promo there was a discount for the holiday weekend. I needed a stove so I went to your store number 4707 in Goldsboro nc. I found a stove I liked and since I saved so much and was happy I decided to buy a dishwasher which I liked. during the sale...
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3 comments
Anonymous
#1716254

You express what the rest of us only THINK about saying and *** ! Go get 'um Sgt.

and God bless you ! The down side, they really don't care, but let them know anyway. Most (not all, "Brandy" seems to actually take pride in doing to assigned responsibility; most just want to keep the pay check coming on time and do as little as they can without getting let go.

I too have run across a few fine, ethical, hard working people at Lowe's and other companies.... typically they are the ones who are NOT promoted.

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Review
#1114737 Review #1114737 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution