Bought a ProCom gas heater a year ago with a 2 year warranty that no longer works. I'm unable to reach ProCom as they are very busy, and to call later.
I've been trying for a week to reach them. Contacted Lowes, explained by dilemma and was told a manager would look into it and call me back. I get a call from Jason who gave me 2 numbers for ProCom so I can call them. He said they "should" send me the part.
How do I know what part? It's out of his hands, he said and thanked me for
Product or Service Mentioned: Lowes Manager.
Reason of review: Bad quality.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
I didn't like: Poor customer service.