I buy kobalt tape measure's for their hassle free life time guarantee. Problem is that the store never has any in stock when I go to turn in broken one to get a new one.
Today they had 20 empty hooks where the different kinds of kobalt tapes went. There was only 4 16' tapes and they were out every other kind of kolbalt tapes. Talked to store manager, he responded that I was lying about the store being out of the kobalt tapes. We walked to the empty racks and he said he will have to order more and if I want my hassle free guarantee for me to drive hour away to the closest Lowe's.
I have used kobalt tapes for years, as I am a carpenter, and will never use a Lowe's store ever again because of this unprofessional service and the undervaluing of me the customer.
All I wanted was for them to stand by their guarantee. The manager should have given me any 25' tape measure I wanted that they had in stock until they could exchange the kobalt.
Product or Service Mentioned: Lowes Manager.
Reason of review: Warranty issue.