Radford, Virginia
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1 comment

Refrigerator not delivered as scheduled.

I purchased new frig 12/01 on line thru store #437 in Lynchburg, Va.

I live in Radford, Va and have rental home in Bedford County -75 mile drive.

Requested delivery on 12/06 @ rental home in Bedford County. Was told delivery would be 10:30am - 12:30pm. On 12/06 I drove to Bedford home and waited. At @ 12:45pm I called asking about delivery. Was told they were running ~2 hrs behind. I called again @3:45 no delivery. I was told they left message with driver. Never received a call. At 4:30 I called again. Was told they left message. Never received a call. At 5:30 I called again. They connected me with a manager. He said would check and get back. He did call me back at 5:45pm and said they had over booked deliveries for the day and would not be delivering a frig to me on 12/06.

I am furious.

I told the manager I expect some compensation for my wasted day.

I was also planning to attend a funeral on 12/06 but did not waiting on this delivery.

We will see what happens.

Customer satisfaction = Pitiful.

I am expecting a big credit reduction on this refrigerator.

Barry Nichols 1-540-480-0646

Product or Service Mentioned: Lowes Manager.

Reason of review: Problem with delivery.

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good luck ***

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