Lowes in Marana Az is where we spent well over 10,000 dollars for a custom door order.
We have experienced many problems, including many missed delivery dates, missing doors, wrong hinge colors, regular vs. solid core door delivery, and finally the fact that a manager has approved a corrective measure (in person at our home) that involves removing the doors that are substandard and not what we ordered, and replacing them with the quality that we did order and have previously paid for. That decision has been trumped by some other management team who insists on coming to our home, regardless of the fact that we have had more then 10 lowes employees at our home and have been patient for over a year and a half.
We do not know where to go, beyond a legal approach.... be very careful placing your trust in projects and assistance from Lowes in Marana. The management can not be tructed, it is like pulling teeth to even get your phone call returned.
I could list names, however I will refrain until which time it is neccesary... as we actually have a 10th or 11th meeting at our home for the latest management team to actually act as though they care.
I anticipate they will show up and just fail to to any follow up, the prior several contacts, verbally, in person, and in writing do not exist in any type of file at Lowes. SCARY!!!!
Product or Service Mentioned: Lowes Manager.