Lincoln, Illinois
Not resolved
2.9
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Warranty
Website
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I've had two bad incidents happen to me in the last week. The first problem was with a guy that was working the indoor lumber yard.

I asked him if he could cut a few trim boards so I could haul them in my truck. He got all kinds of disrespectful, talking very rudely, saying he wasn't going to do that. I became enraged by the way this employee talked to me. I left Lowes and went to Menards and asked the same question.

They took the boards outside and cut them for me.

The second issue is I spent $3000.00 on a new Maytag Maxima washer and dryer set with pedestals. The machines came in a week earlier than the pedestals so I had to wait almost 3 weeks for everything to arrive at the store, all the while the warranty being in effect for 3 weeks and I don't have the machines in my house.

i get a phone call today (10-14-15) and I am told the dryer is damaged and it would be re-ordered. It arrived at the Burlington store a week ago.

You would think this dryer would have been inspected immediately upon its arrival to the store. ...guess not!

Reason of review: Warranty issue.

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