Yachats, Oregon
Not resolved
1.0
Details
Customer service
Product or Service Quality
Warranty
0 comments

We purchased an Extended Warranty for Maytag Refrigerator in 2012. Fridge is now (2015) leaking into bottom of freezer compartment, sheets of ice forming.

We called on August 6th, 2015 and Lowes said they could not send anyone until September 3rd - when we are scheduled to be on vacation. Almost ONE MONTH lag time from call to appointment. We are afraid to leave the refrigerator on while we are gone because it may leak onto floor and cause damage - we will be out of town for about 3 weeks. We called again on August 18th - Lowe's is still unable to send anyone sooner than Sept.

3rd. We are not covered to hire another company to fix the fridge.

Why would anyone buy this obviously useless Extended Warranty? Why would anyone shop at Lowe's with this kind of service?

Product or Service Mentioned: Maytag Refrigerator.

Reason of review: Warranty issue.

Preferred solution: send a technician to fix the refrigerator within 72 hours..

I didn't like: Useless extended warranty.

Company wrote 0 public responses to the review from Aug 18, 2015.
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