Mountain View, California
Not resolved
1 comment

I was shopping for a complete 300 piece mechanics toolset, I was torn between Lowes toolset & Harbor Freight. I think Cobalt tools are better than Harbor Freight tools, the deciding factor was that Harbor Freight will replace any broken tool for life no questions asked.

When I asked the salesman at Lowes what their policy was he said they would replace it if they had the tool, wrong answer. They lost a $250 purchase

Reason of review: Poor customer service.

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Mooresville, North Carolina, United States #917242

I'm glad to know that Harbor Freight intend to keep every tool they ever sell as a stock item until the end of the world, after all they are known for their high quality tools that are made in tiny sweat shops in Taiwan. I hope you can go back in a few years and get a new tool when the ***, oops sorry awesome tool, you bought breaks. If they do not have the item, however, I hope you write a review telling people about it.

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