Product: Lowes Microwave Installation Clear all filters (3 of 3 reviews match)
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Lowes - No help from the salesman

1.0
Details
Cannot get a straight answer as to why a microwave oven cannot be installed within a month from ordering. One day we are told it has arrived, the next day, it has not arrived. Now, WE are supposed to check with a different Dept. at Lowes and prod them to action. The sales person has washed his hands of the problem.
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1 comment
Anonymous
#1662167

The salesman has no control over their deliveries and installation. They are handled by a separate department.

Why wouldn't you want to deal directly with the people responsible for delivery and installation?

It doesn't make sense to have a person in the middle taking your call, then calling the installation, people, calling you back and if there were questions for you starting the whole cycle all over again. Communications would be much better if you talked to the installation department yourself and that is why the salesman has stepped out of the circle.

Review
#1494499 Review #1494499 is a subjective opinion of poster.
Service
Lowes Microwave Installation
Pros
  • Nightmare
Cons
  • Serviice
Reason of review
Poor customer service
Loss
$457
Preferred solution
Deliver product or service ordered
Tags
  • Lowes Very Poor Customer Service

Lowes in Hamburg, New York - Microwave Nightmare.

3.1
Details
Had Lowe’s install a microwave. It was obvious the installer didn’t know what he was doing. He drilled in the upper screws at an angle that dented the entire top of the microwave. Somehow he also dented the side. It looks horrible and all we get from Lowe’s is lip service. We have called Lowe’s 12 times and each time they tell us they will have the installer call us. We have no other option but to take Lowe’s to small claims court for the cost of the microwave and the installation. Lowe’s has just lost another dedicated customer.(not that they care)
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Review
#1259380 Review #1259380 is a subjective opinion of poster.
Service
Lowes Microwave Installation
Reason of review
Poor customer service
Loss
$650
Preferred solution
Deliver product or service ordered

Lowes in Hurst, Texas - Absolute Nightmare

1.0
Details
This review is also for the Lowe’s on 770 Grapevine Hwy Hurst, TX 76054 and Lowes.com. This place is an absolute nightmare to deal with. Ordered an over the range microwave and install. Magically the day it is due to the store it is back ordered until the middle of Nov. With this business you will get a flurry of calls asking questions or confirming things that require a callback. When you call in to the store you get looped into a call tree that has absolutely no option to reach appliances, installation, or the person who just called. So you get stuck with the operator who proceeds to put you on hold for 30 minutes. The lovely thing about this is after 30 minutes it either hangs up or sends you to a busy signal. By this point the "installer" came to basically take a picture of my current microwave with his cell and say it was ok for me to have another one after spending $35 (nonrefundable). As he was walking out the door he tells me "make sure you text and stay on top of my boss so this gets done". Um what? shouldn't that be your job? So since I had paid for this already I decided I would change to a microwave that would be available sooner. The "helpful" web agents directed me to the corporate line. Apparently the workers there do not know anything about home improvement products because my representative had this annoyed, rude attitude the whole time. The representative then had to call the store to get permission to place the order! 30 minutes later I was finally done with the seemingly simple task of switching out one product for another. Apparently this created a whole bunch of questions because that afternoon I got a message from the corporate representative instructing me to call the store back with the answers. So I call back in to the store and this spurs another round of the hold game. Once I got kicked off again I called back into the store and demanded to speak to a manager- I was SO OVER IT! His response was to defend everything and basically blame me since there was a communication gap between online and the store. He told me he would refund it and hung up. As I was turning around to head to the store he calls back to tell me he cancelled and continues with the Lowe's defense. At this point I was getting really mad since the blame was being put on me the customer! I asked him to please put in feedback since the process was ineffective. His response blew me away "Welp I can put it in CTI I guess but no one will read it". At this point I simply got off of the phone for my sanity. I was super relieved thinking this was all over until today- I got a call confirming my microwave delivery and my install!!! So I call back and of course the person who called me has magically disappeared so I had to call back into a manager. He told me he would cancel it and proceeded to HANG UP ON ME! I asked for a confirmation and he mumbled something and HUNG UP! Worst experience with any business ever. I will never ever shop here again and make sure that my friends and family are aware of this.
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1 comment
Anonymous
#1233033

Does anyone really care where u shop.........no

Review
#939578 Review #939578 is a subjective opinion of poster.
Service
Lowes Microwave Installation
Cons
  • Customer service was the worst
  • Lack of response
Reason of review
Order processing issue

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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