Refrigerator died over the weekend. Found a nice replacement one on Lowes web site and it promised "next day delivery". Placed order because my boss would let me work from home Monday to let them in.
Guess what? If it's not in stock at the store, they won't deliver next day, only next day after THEY get it from their supplier. And mine wasn't in stock. Nor, apparently are most of their refrigerators.
It's now Thursday. They wanted to deliver it today. Great! Not so great is you don't get to choose a window for your delivery. It's pretty much at THEIR convenience. I could get the morning off today, but not afternoon. And of course they schedule me for 1:30-3 pm cause that's what works for THEIR batch of orders.
I am now waiting with no operable fridge until Saturday when I'm not working. And presumably I'll be home all day waiting around for when they think driving to my suburb is convenient for them.
Pretty much won't be ordering any more large appliances from Lowes. EVER. So BEWARE! That "next day" *** they advertise is total bait and switch. Whatever happened to the much-vaunted customer service at Lowes?