Not resolved
Diversity of Products or Services
Price Affordability
Product or Service Quality

1 28 april go lowes to purchase a Stove top and oven. The salesman tells me the kitchen needs to be measured to insure the pieces will fit.

2 The kitchen does not get measured for 10 days.

3 The equipment does not arrive in seattle until May 28.

4 The store calls and tells me it can't be delivered until June 27.

5 Contact the salesman. He calls me back and tells me getting a better date is above his pay grade.

6 I call the store 252 manager. He refers the problem to a person who has english as a second language. He tells me he will fix it. He has a subordinate call me to tell me I am out of luck.

7 I cancel the order.

8 Every employee with the exception of the salesman has no customer skills.

Product or Service Mentioned: Lowes Manager.

Reason of review: Poor customer service.

Monetary Loss: $3500.

Preferred solution: Full refund.

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