Product: Lowes Oven Installation Clear all filters (3 of 3 reviews match)
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Avoid Lowes at all costs!

1.0
Details
I purchased a wall oven from Lowes over the phone- the model was not available in any store. Every single thing about the transaction was a mess- from purchase through installation. The wrong installation kit was ordered, the installation cost was misrepresented at the point of sale, the installation scheduling was cumbersome and unsatisfactory. Even store and department managers are no help- not available, don't reply to email, don't follow up to fix problems. No one at Lowes seems to care about customer satisfaction, and one can't even get them on the phone without devoting hours listening to the phone ring and ring and ring. I will never, ever, do business with Lowes again.
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Review
#1030624 Review #1030624 is a subjective opinion of poster.
Service
Lowes Oven Installation
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction

Lowes - Oven Installation Review from West Newton, Pennsylvania

2.9
Details
Ordered a built in oven on line. Picked up at store and had it installed by electrician. $180. Defective so had to return it. Expressed my problem with paying installation cost and oven was no good and that i would have to pay this again for replacement oven. Told by lowes supervisor to contact manufacture company to complain. Store ordered replacement oven. Called and said it was in. Went to pick up and it wasnt there. Still waiting.
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1 comment
Anonymous
#1235949

Why didn't you just use the manufacturer warranty and have a service shop come out and fix it? There would have been no-charge, it would have been done faster and you wouldn't be paying for a second installation.

Review
#948294 Review #948294 is a subjective opinion of poster.
Service
Lowes Oven Installation
Reason of review
Poor customer service

Lowes in Georgetown, Kentucky - Pathetic customer service

1.0
Details
Paid 1900$ for a conventional oven .after 3 weeks of wait and multiple phone calls ,we have the appointment scheduled.installers come 30 minutes after the given window time,bring the wrong oven .they couldn't fit it in.so when we asked to put the old one back in,they break the door on our old oven.so then they come back later,they put the wrong oven in ( does not match the rest of our appliances ) and broke the base board and then just put it up to look like it was fine.it just fell out few hours later.i will never shop at lowe's again
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Review
#892749 Review #892749 is a subjective opinion of poster.
Service
Lowes Oven Installation
Cons
  • Poor customer care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Customer Service Lowes Appliance

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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