Product: Lowes Pick Up Service Clear all filters (16 of 16 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
3.7
Details
A closet shelf wasn't in stock at my neighborhood Lowe's, so I found it online and ordered it delivered to the store, which is 5 minutes from my house. A week later, I received a phone call telling me the shelf was in, so I drove to Lowe's, but it wasn't there. Turns...
View full review
4 comments
Anonymous
#1661533

NOT GOOD LOWES!!

View more comments
Review
#1306960 Review #1306960 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Pros
  • Quality of the merchandise
Cons
  • That i could not specify my local store for delivery
Reason of review
Not having online merchandise delivered to local store
Preferred solution
Figure out a way, like Crate & Barrel, Macy's, Target, and Home Depot have done, to be able to deliver merchandise ordered online to a local store.
2.1
Details
Finally the lady came back and told me my order wasn’t in and I realized she had been looking for the wrong order all that time, even after giving her all of my information. 50 minutes later I finally got my order and left. Unacceptable!! Unfortunately this isn’t the first time this has happened so I will no longer shop at lowes...
View full review
Review
#1303612 Review #1303612 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Order processing issue

Lowes in Ocala, Florida - Customer pick up not right

1.0
Details
Pick up of store items ordered previously is a disaster in your Ocala Florida store . Very bad customer service
View full review
Review
#1297851 Review #1297851 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Poor customer service
I called the 800 number and after more than an hour of speaking an employee and her supervisor I was told that Lowes Marketing was notified and that there was a error in the listing online but my order would be honored at the store I ordered to pick up from and a note...
View full review
Review
#1255594 Review #1255594 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Poor customer service
Loss
$9
Preferred solution
Deliver product or service ordered
I get the email saying my order is ready fro pickup. I get to the store and wait at the unmanned pickup counter for 10 minutes until an associate at the CS counter asks me to come around so they can help me. It then takes over 5 minutes to get my paperwork printed and...
View full review
Review
#1234622 Review #1234622 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Poor customer service
2.6
Details
I have ordered from Pearland Pkwy Lowes the delivery team pretty much comes on their time or too bad, be it days or in one case months, I canceled. I gave them another chance and ordered for pick up well I can’t even pick up a order that I paid for. I complained to...
View full review
Review
#1219174 Review #1219174 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Problem with pick up
Preferred solution
Deliver product or service ordered

Lowes - Warmth

1.2
Details
I have been to just about every store looking for a electric heater. I called customer service to make sure it wasn’t making a blank trip and was reassured that a heater was available to the location I was at. Of course when I got there and ask d for helped the employee asked as if I was talking in another language. Ended up walking out the store with still no freakin heater
View full review
Review
#1207480 Review #1207480 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Not as described/ advertised
1.7
Details
I bought a dishwasher from them on Friday and told them I would pick it up this weekend we went there and they could not find it anywhere in their records for pickup we finally got it found and they said they would load it on the truck nobody showed up for a half hour...
View full review
Review
#1165025 Review #1165025 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Poor customer service
1.0
Details
This letter is regarding uncalled for treatment received Sunday, November 19, 2017 at Lowes, 1000 West Arbrook, Arlington TX. Attempting to pick up shower doors (purchased Thursday November 16), customer service employee stated shower doors were picked up by me on day...
View full review
1 comment
Anonymous
#1397967

Nobody cares how old you are, dumb ***. It has nothing to do with employees being young. They were just doing their job so they don't get fired for letting *** walk out the door without verifying that it's been paid for.

Review
#1137344 Review #1137344 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Cons
  • Being harassed
  • Aphaty towards the client
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Dismissive To Customers

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.2
Details
Went to lowes after I was told the item was at the store. When I arrived and went to get my item. It wasn't there. Drove a long way to get my item( a dorm fridge for my daughter). The item was 60.00. They only had one type, that was 119.00. They told me that they would...
View full review
2 comments
Anonymous
#1366864

OP:

You are using a very broad brush to paint the employees at this location as completely incompetent just because the refrigerator you wanted was not in stock.

Is it really fair to point the finger at an employee who does not even work in the department where the refrigerators are?

How would you like it if this happened to you or to your daughter?

View more comments
Review
#1096590 Review #1096590 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Not as described/ advertised