Product: Lowes Pick Up Service Rating: 1 Star Clear all filters (5 of 16 reviews match)
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Lowes in Ocala, Florida - Customer pick up not right

1.0
Details
Pick up of store items ordered previously is a disaster in your Ocala Florida store . Very bad customer service
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Review
#1297851 Review #1297851 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Poor customer service

Lowes - Warmth

1.2
Details
I have been to just about every store looking for a electric heater. I called customer service to make sure it wasn’t making a blank trip and was reassured that a heater was available to the location I was at. Of course when I got there and ask d for helped the employee asked as if I was talking in another language. Ended up walking out the store with still no freakin heater
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Review
#1207480 Review #1207480 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Not as described/ advertised

Lowes in Arlington, Texas - Poor customer service

1.0
Details
This letter is regarding uncalled for treatment received Sunday, November 19, 2017 at Lowes, 1000 West Arbrook, Arlington TX. Attempting to pick up shower doors (purchased Thursday November 16), customer service employee stated shower doors were picked up by me on day of purchase. Despite my repeated attempts of explanation that my shower doors were in a box with my name written on the box and it was placed in "back" by the sales person. Explanation was ignored by employee! The situation escalated with continual questions as to when, where and time of purchase, already noted on sales receipt. Asking why locating the box was taking so long I was informed employees were viewing video of day of purchase. One hour later, attempting to locate employee unsuccessfully, a "supervisor “appeared apologizing for misunderstanding, stating "I'm so sorry the box is in the back with your name written on it". I replied, "thank you for making me feel so guilty for something I didn't do" Excuse provided, employee ringing up sale had not noted package to be picked up later. As a 79-year-old lady, the situation was extremely stressful being questioned by a young employee who was doubting my integrity. I’ve made attempts to contact the store manager unsuccessfully. In the future I will not return to Lowes for material I need to update my home.
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1 comment
Anonymous
#1397967

Nobody cares how old you are, dumb ***. It has nothing to do with employees being young. They were just doing their job so they don't get fired for letting *** walk out the door without verifying that it's been paid for.

Review
#1137344 Review #1137344 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Cons
  • Aphaty towards the client
  • Being harassed
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Dismissive To Customers

Lowes - Told the item was at the store

1.2
Details
Went to lowes after I was told the item was at the store. When I arrived and went to get my item. It wasn't there. Drove a long way to get my item( a dorm fridge for my daughter). The item was 60.00. They only had one type, that was 119.00. They told me that they would take 5% off. That's it. What an experience. Never believe them when they say they have the item in stock. The employees of this whole store are completely incompetent. GO TO ANOTHER STORE. I will never shop at lowes again
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2 comments
Anonymous
#1366864

OP:

You are using a very broad brush to paint the employees at this location as completely incompetent just because the refrigerator you wanted was not in stock.

Is it really fair to point the finger at an employee who does not even work in the department where the refrigerators are?

How would you like it if this happened to you or to your daughter?

Anonymous
#1379231
@Anonymous

No matter who I spoke to, nothing was resolved... I even spoke to the store manager...you have no idea what you’re talking about...

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Review
#1096590 Review #1096590 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Not as described/ advertised

Lowes in The Woodlands, Texas - Package that I ordered online

1.0
Details
Package that I ordered online when I went to pick it up they couldn't find it had to wait over an hour so they could find it I don't think I will be ordering anything online again
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1 comment
Anonymous
#1361992

If it's an item stocked in the store there is no reason to order it online. Just get in you vehicle, go to the store and buy it.

It always takes more time to purchase an item online than it does to just go i and buy it. You'll also be sure it is the right product.

Review
#1088263 Review #1088263 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Order processing issue

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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