Product: Lowes Pick Up Service Rating: 2 Stars Clear all filters (4 of 16 reviews match)
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Lowes - Go to Home Depot instead!

2.1
Details
Placed and paid for item online. Received email at 1:30pm that item was ready at store. Went to store that same evening and long story short after finally getting someone to help me, gave her my order number, name, verified credit card used etc etc. she disappeared for 30 minutes. Meanwhile while she had disappeared, I tried to just get a refund so I could leave but couldn’t get anyone else at the customer service desk to even acknowledge I was there. Finally the lady came back and told me my order wasn’t in and I realized she had been looking for the wrong order all that time, even after giving her all of my information. 50 minutes later I finally got my order and left. Unacceptable!! Unfortunately this isn’t the first time this has happened so I will no longer shop at lowes.
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Review
#1303612 Review #1303612 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Order processing issue

Lowes - Horrible

1.7
Details
I bought a dishwasher from them on Friday and told them I would pick it up this weekend we went there and they could not find it anywhere in their records for pickup we finally got it found and they said they would load it on the truck nobody showed up for a half hour had to leave went in the next day they could not find us. In any of their records finally with the receipt I had to bring back 15 miles to the store because my son picked it up they found me said it would be 10 minutes and we would have it in the truck half hour later still no dishwasher will not ever go there again I am cutting up my Lowe's credit card
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Review
#1165025 Review #1165025 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Poor customer service

Frustrated with Cancellations at West Park Lowes Philadelphia, Pa

2.3
Details
During this recent summer 2017 I purchased a microwave range online with an in store pick up. When I arrived at Lowes to pick up my items, I was told that my order was canceled, but the money was withdrawn from my account. A week later I ordered floor tile the same way, after waiting almost 4 hours after purchase I arrived at Lowes and was told that my order was canceled again. Now because I know I gave the store ample time to contact me I not clear as to why I didn't receive a call informing me that the order was canceled. Both purchases told me that these items were available in store for pick up. Both times Lowes took my money, leaving me to wait days for reimbursement. Also I made several attempts to contact Lowes through their customer care number only to be placed on hold forever, which lead to this review.
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2 comments
Anonymous
#1353411

Stop ordering online. Lowe's corporate is deluded into thinking they will someday compete with Amazon but their inventory numbers are too sketchy to ever be a real competitor.

You will never have a faster or more convenient experience by shopping online.

Just go to the store and pick out your own stuff. You may have to wait in line forever because there are never any registers open, but at least you'll only be charged for the things in your cart.

Anonymous
#1353113

If your going to the store to pick it up, why don't you just go the the store and buy the product? Seems like ordering on line is just an extra step in the purchase process.

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Review
#1077749 Review #1077749 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Cons
  • When rep did help it was like it was a chore to do their job
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
some type of discount compensation
2.2
Details
I ordered a few items online, including 5/8" drywall and 1/4" drywall.The reason I ordered online is because I noticed that there was only 3 units of the 1/4" drywall in stock and wanted to snatch them up. I received an email saying that my order was ready for pick-up...
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Review
#1015456 Review #1015456 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Cons
  • I will go to home depot from now on
  • Poor service
Reason of review
Order processing issue
Tags
  • terrible waiting issues
  • online ordering

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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