I made the mistake of believing that I could actually buy something from Lowes over the internet and that they would honor the terms of their sale to me.
In short, I bought a Webber Grill advertised as being "on sale," marked down from $329 to $199.00. That sounded like a decent deal, so I completed the transaction online and Lowes deducted the money from my bank account within a few minutes. In other words, the sale was complete. A few minutes later they sent me an email telling that my item was ready for pick-up at a local Lowes store. Fine. So I get in my car and end up wasting my time and gas, as when I get there they try to give me a scratched up display model that was not the model I purchased over the internet. I told them I wanted what I had purchased. The model number I purchased, new and in the box. They looked around and couldn't find one. Then, some other guy in the same department got involved and basically told me that that's what I deserved for thinking that I could actually buy a grill over the internet.
So far, I've emailed customer service twice to see why I can't have what I purchased, and so far, no response. I guess they just don't care about customers.