Lowes does not service anything that they sell. I have bought 4 pieces of Troy Bilt power equipment.
But Lowes handles no parts. Not even belts or cables. Yes the handle generic parts that don't fit or work. Lowes is so big they have a hold over the Manufacturers.
They can sell there products
but don't have to service or represent them..My next major purchases will
be from some one that offers service after the sale. So , you save a few bucks. The service is worth something.
The employees don't help you either. They just said sorry, we don't handle parts for any of this equipment