Lowes Portifino Resort in Universal Studio was an expensive disappointment. Besides the fact the beds are uncomfortable, rooms are too small, bathrooms are huge with tiny shower that barely sprays your body, the prices are outrageous.
The worst experience was at checkout. We had almost $400 in mini-bar charges, and the resort refused to provide a break-down. They said it just was not possible. That's unbelievably bad procedure. Beware of everything you room-charge at this hotel, and get two rooms if you have children. The 7 day vacation cost me over $10k.
The staff was ok, certainly not the best. I hear Hard Rock Cafe is much better.