A over a year ago, I spent over $6000 to install new french doors and storm doors--which you both, now, have passed through many times. As an incentive/inducement for the job, I was given a $400 pre-paid gift card.
I was glad to get it and had plans to use it for the purchase of a new high efficiency heat pump water heater that I was going to purchase from Lowe's.
I didn't even detach the card from the letter, placed it in a drawer, and looked forward to the purchase of water heater at a significant discount when I was ready for the project.
Today, I tried to use the card and found it VALUELESS.
When I checked the www.myprepaid.info website, it gave me a terse message and an 800 number (1-800-731-3248). I called the number, after navigating the typical gauntlet of tele-prompts and speaking with a very apologetic customer service rep, I was told the card was VALUELESS. I had kept it past the expiration date, and there was nothing they could do.
I then called Lowe's customer service number, explained the situation, was placed on hold, and then after a dropped call and a repeat explanation to another rep was given another 800 number (800-733-7152). That rep also told me the card was VALUELESS.
I have attached two images of the letter and the card. I would like to draw your attention to the message HIDDEN under the card which I did not see until today--explaining that the card would not be replaced beyond the expiration date.
I wonder how many other people have waited for a planned project and had the rug pulled out from under them as I have.
I strongly support an investigation of practices of businesses using pre-paid cards to lure unsuspecting purchasers and then pulling the rug out from under them.
This shady practice by LOWE's marketing screwed up my dream of getting rid of an ancient oil fired water heater and replacing it with a highly efficient heat pump, cheated me out of out of $400 and cheated the government of the sales tax.
Product or Service Mentioned: Lowes Gift Card.
Monetary Loss: $400.