If I could give zero stars to this company, I would. Their assistant store manager Jose has very little ability to speak to customers.
I came to return a pressure washer that is only been used a handful of times. I was told over the phone by Lowes service center that my machine has a 2 yr warranty. I was also told to bring the machine to the store and although I did not have the receipt, with the invoice number, date of purchase, and store number that I'd have no problem returning the product. I get to the store bring the machine to customer service who tells me to take the machine to the lawn dept.
I arrive with the machine to the lawn dept who tells me I need to go back to customer service. Brief note: I'm a woman with a recently dislocated shoulder. No one offered help. At customer service I'm told that they can not look up my info and I'd need to speak to a manager (Jose).
After some time, the Jose comes over. I explain the above. He proceeds to tell me policy. He then says, "we don't have to send out your machine for repair or replacement, we are doing this as a curtesy".
At this point I'm furious. He says without the receipt he can not do anything. I tell him again that lowes service center told me to have them call him if there was an issue. He basically says no.
Then offers to put the machine in my car. Jose couldn't even do his job. Simply call the customer service center... Nope Jose says that lowes customer service center by phone works for the store and the store makes the decision.
What a horrible thought, the customer who buys from you almost every week you will not honor what your service center said you would honor. I guess it's back to Home Depot. They at least treat people with respect.
Do not go to lowes! They obviously do not have a customer service dept or managers that care.
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