Prior Lake, Minnesota
Not resolved
2.0
Details
Customer service
Price Affordability
Website
0 comments

I found a refrigerator at another Brick & Mortar store for less and they will not match it. I spoke to customer service and they said that they were selling it lower then Lowes cost so they would not be able to match the price (able to verify online).

I argued with them that their policy does not say that and that they truly do not have a true price match policy. The other retailer did not have it on sale, it was not on closeout, nothing abnormal. The customer service rep at Lowes agreed with me but said he could not match the price, let alone take another 10% off, because it was below their cost. He actually recommended purchasing it from the other retailer.

Long time customer of Lowes and very disappointed, will be looking elsewhere. FALSE ADVERTISING

Reason of review: Pricing issue.

Monetary Loss: $500.

Preferred solution: Deliver product or service ordered.

Lowes Cons: Servce, Price match, False advertising.

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