I work for a home contractor in Baltimore who does approximately 2M dollars a year in the White Marsh store. On a regular basis, I need to send my workers to pick up materials.
While my causcasian workers never have an issue, my African American or Hispanic workers are continually followed around the store by the store manager and a big lug that is supposed to be the loss prevention manager. After hearing about this, I went to the store with my employees to view it myself.
And sure enough, the store manager comes out and follows my employees around if their skin was any darker than white.
I confronted Brian the store manager and he hemmed and hawed, but he knew he was dead to rights. He tried to bribe us with discounts, but I am filing a discrimination lawsuit against him and the store.
Product or Service Mentioned: Lowes Manager.
Reason of review: Poor customer service.
Lowes Pros: Store specialists.
Lowes Cons: Unbelievably poor service.