Newtown, Connecticut
Not resolved

Refrigerator broke. Called for service.

Lowes sales person told me 24/7 service when I bought the plan. Service Operator told me they would expedite. They never called back. Went to independent contractor to fix.

Lowes will not reimburse. DO NOT purchase this plan- it is totally useless, a complete waste of time and money. Called customer service three times to complain, got the run around every time. Seems the service is only available when they can get around to it.

Asked for refund or partial reimbursement, this is when the excuses kept coming out. The amount of time and money wasted going back and forth was more than the plan cost.

Very irresponsible as a business. Did some research, it seems there are no positive reviews for this plan.

Product or Service Mentioned: Lowes Protection Plan.

Reason of review: Not as described/ advertised.

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