Product: Lowes Protection Plan Clear all filters (24 of 24 reviews match)
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Lowes - 2 year Replacement Plan

Bought a Troy Built 3-1 140cc With 2 Year Replacement Warranty On It.. Simple Diagnostic Carburetor Went Bad.. 2 Year Replacement Warranty Covers Any Issue Supersedes Manufacturer Warranty.. Lowe's Denies Coverage Says CrankShaft Is Bent.. If 2 Year Replacement Warranty Covers Anything And Supersedes Manufacturer Warranty Mower Is To Be Replaced. Had Mower Checked Out Independently No Bent Crankshaft Just Bad Carburetor.. Lowe's Refunded The Warranty Nothing With The Wrong Diagnosis Of The Mower Nor Lack Of Responsibility.. BAD SERVICE AND FALSE WARRANTIES...
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Review
#1560640 Review #1560640 is a subjective opinion of poster.
Product
Lowes Protection Plan
2.8
Details
Basically the representatives didn't make an effort to keep me a satisfied customer. I was transferred multiple times and waited so long, only to be transferred again and again. This issue has waisted my time along with the nice independent service guys who have all...
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Review
#1555307 Review #1555307 is a subjective opinion of poster.
Product
Lowes Protection Plan
Cons
  • Service protection plan
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Tags
  • Customer Satisfaction Guarantee
Purchased Whirlpool Cabrio dryer in August 2017 from Lowe's - including a 3 year protection plan. Dryer heat stopped working in May 2019. The local repair service we prefer was called first. We were told that Lowe's had to approve them for the service to be provided....
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2 comments
Anonymous
#1695356

You obviously didn't spend a second looking at the service plan you purchased. They all require that you contact the plan provider who will arrange for service. They have cont...

Review
#1548474 Review #1548474 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Protection Plan Problems
Bought a frigdedire fridge in 2016 and up to april 2019 I had problems with the ice maker an cooling isssues. the service company they contract came out 8 times in a matter of 4 years and never were able to solve the issue. finally they issue me a buyout and I was able...
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1 comment
Anonymous
#1688892

Your protection plan bought you a new refrigerator, sounds like you got your moneys worth. The plans that some stores sell limit their payout on repairs to what you paid for t...

Review
#1538663 Review #1538663 is a subjective opinion of poster.
Product
Lowes Protection Plan
3.8
Details
I purchased a Samsung refrigerator and the 5 year warranty from Lowe’s. The refrigerator had been returned without use and placed in scratch and dent section due to a few scratches near door handles. The sale sign said “ no issues “ and because it had never been used...
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2 comments
Anonymous
#1683737

Yes, the next Tim e you purchase a product take time to read the warranty BEFORE you purchase the product. Many consumer products have warranties that cover the product for re...

Review
#1529517 Review #1529517 is a subjective opinion of poster.
Product
Lowes Protection Plan
3.1
Details
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
I am have similar issues with Lowes about my 11 year epp protection plan. I bought the Bosch tankless water heater in May 2009. We all know that this is not cheap. Last week the thing leaked water out of the heat exchanger and some how managed to get into the...
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7 comments
Anonymous
#1689091

Which is why I steer clear of big box stores, extended warranties, and most of all home warranty’s .

Review
#1507721 Review #1507721 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Poor customer service
2.9
Details
Purchased a refrigerator with a 3 year so called extended warranty come to find out this extended warranty starts the day of purchase so in all actuality it’s only a 2 year extended warranty Lowe’s supplies no documentation on the extended warranty program to explain...
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2 comments
Anonymous
#1660138

If you read the terms, it starts from day one because it is not just an extended warranty, it provides you with additional coverage and benefits that the manufacturer doesn’t ...

Review
#1490667 Review #1490667 is a subjective opinion of poster.
Product
Lowes Protection Plan
1.3
Details
My wife and I bought a whirlpool refrigerator from Lowe’s online and it has been a disaster! Within the first year we had issues with the ice maker and icing in the refrigerator compartment, everything was freezing. Fast forward to this past Christmas the refrigerator...
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Review
#1452214 Review #1452214 is a subjective opinion of poster.
Product
Lowes Protection Plan
1.3
Details
Called again and Lowes said someone tried to contact me over 1 week later. Why so long? They had pre-written responses to my questions. They would not reimburse me for the repair parts or labor. Wasted about 3 hours total on the phone. What did I pay for? Very...
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4 comments
Anonymous
#1599260

My bet is that if you were to take some time and read the service plan you purchased you would find out exactly what you paid for. They may have someone that answers the phone...

Review
#1403022 Review #1403022 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
Loss
$480
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
Lowes sales person told me 24/7 service when I bought the plan. Service Operator told me they would expedite. They never called back. Went to independent contractor to fix. Lowes will not reimburse. DO NOT purchase this plan- it is totally useless, a complete waste of...
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Review
#1400507 Review #1400507 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Not as described/ advertised