If buying the protection plans be aware that they will not renew of extend beyond what you purchase | Lowes

2.1
Details
bought a 3 year extended protection plan for our dishwasher and refrigerator that is about to expire and they do not offer any extension or renewal
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1 comment
Anonymous
#1803587

Why does that surprise you? As the appliances get older they are more apt to have problems than a newer appliance. If they did offer extensions the prices would get to a point where people wouldn't buy them anyway.

Review
#1757380 Review #1757380 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue

2 year Replacement Plan | Lowes

Bought a Troy Built 3-1 140cc With 2 Year Replacement Warranty On It.. Simple Diagnostic Carburetor Went Bad.. 2 Year Replacement Warranty Covers Any Issue Supersedes Manufacturer Warranty.. Lowe's Denies Coverage Says CrankShaft Is Bent.. If 2 Year Replacement Warranty Covers Anything And Supersedes Manufacturer Warranty Mower Is To Be Replaced. Had Mower Checked Out Independently No Bent Crankshaft Just Bad Carburetor.. Lowe's Refunded The Warranty Nothing With The Wrong Diagnosis Of The Mower Nor Lack Of Responsibility.. BAD SERVICE AND FALSE WARRANTIES...
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1 comment
Anonymous
#1741802

It doesn't matter what is purchased through Lowe's. Warranty is not what it states.

They don't help nor care about your purchase.

I purchased a three warranty for a major appliance, which is defective. It's been an expensive nightmare.

Review
#1560640 Review #1560640 is a subjective opinion of poster.
Product
Lowes Protection Plan
2.8
Details

Update by user Jun 11, 2019

No.

Original review posted by user Jun 10, 2019

Basically the representatives didn't make an effort to keep me a satisfied customer. I was transferred multiple times and waited so long, only to be transferred again and again. This issue has waisted my time along with the nice independent service guys who have all...
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Review
#1555307 Review #1555307 is a subjective opinion of poster.
Product
Lowes Protection Plan
Cons
  • Service protection plan
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Tags
  • Customer Satisfaction Guarantee

Protection plan is useless | Lowes

Update by user Jul 14, 2019

No contact or action from Lowes over 42 day span - not that it was expected. Will still patronize Lowes but won't fall for their "Protection Plan" again.

Original review posted by user Jun 02, 2019

Purchased Whirlpool Cabrio dryer in August 2017 from Lowe's - including a 3 year protection plan. Dryer heat stopped working in May 2019. The local repair service we prefer was called first. We were told that Lowe's had to approve them for the service to be provided. Called the number provided and were told that the warranty service could only be provided by a company in Lexington, KY, which is 1.5 hours away from our location. Absolute absurdity!! We determined that the Lowe's "protection plan" was a joke, called our preferred local service provider, and continued with life. Lowe's "protection plan" - NEVER AGAIN!
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3 comments
Anonymous
#1746679

I bought a lawn mower with extended warranty for 3 years paid about $300 dollars for warranty, now they said it’s not in computer, my phone is not in computer they need my receipts what a waste of my $300.00 they got me good what a SCAM but never again

Anonymous
#1695356

You obviously didn't spend a second looking at the service plan you purchased. They all require that you contact the plan provider who will arrange for service.

They have contracts with low cost service providers to cover the repairs. Nowhere does it say you can contact whoever you want and that they will cover their charges.

Anonymous
#1695856
@Anonymous

Any well read person knows that extended warranties and service plans are almost always a gyp. I wouldn't purchase any kind of appliance from someone who is trying to aggressively sell me one of them, because they are showing that they don't respect me and they think that I am dense.

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Review
#1548474 Review #1548474 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Protection Plan Problems

UNPLEASANT EXPRIENCE | Lowes

Bought a frigdedire fridge in 2016 and up to april 2019 I had problems with the ice maker an cooling isssues. the service company they contract came out 8 times in a matter of 4 years and never were able to solve the issue. finally they issue me a buyout and I was able to buy a new fridge. on the very last call befoe I was issued the buy out I was told that I could place the remaining months o my exended warranty onto the new fridge. When I called to do exactly that I was told that the info I was given was incorrect. im just so over this hole experience bu I thank God I have a new frigderator and kudos to the customer service reps who were very helpful at different times. jut remember if you accept the buyout it voids your protection plan no matter how many months you have left!
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2 comments
Anonymous
#1688892

Your protection plan bought you a new refrigerator, sounds like you got your moneys worth. The plans that some stores sell limit their payout on repairs to what you paid for the refrigerator and you more than likely wouldn't have even reached the 8 service calls before your money ran out. Be happy that you had a plan that replaced your refrigerator.

Anonymous
#1783538
@Anonymous

Nice

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Review
#1538663 Review #1538663 is a subjective opinion of poster.
Product
Lowes Protection Plan
3.1
Details
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
I am have similar issues with Lowes about my 11 year epp protection plan. I bought the Bosch tankless water heater in May 2009. We all know that this is not cheap. Last week the thing leaked water out of the heat exchanger and some how managed to get into the...
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8 comments
Michael S
#1798933

What type of complaint did you file with the Texas Attorney General and where on their website do you do that?

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Review
#1507721 Review #1507721 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Poor customer service

Horrific warranty repairs | Lowes in East Rutherford, New Jersey

1.0
Details
Second time in a period of two months called for service on 3 year old washing machine. Parts never on the truck. Wait another two weeks come with wrong part. Takes another two weeks this is first time. Current situation AGAIN come w/out part. Waiting two weeks again. Set up a date to come took off from work called to cancel at last minute. Still no service. Call this morning find out they lied to us. Part just ordered. No idea when they are coming. Running to laundromat while caring for 100 year old Mom! What a disgrace. Spreading the word to everyone I know about Lowe’s and their warranty. Never step foot in this store again!
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3 comments
Kanijah
#1667959

Boycott racist lowes

Salbador
#1666950

Are you just working with the technician? have you called their service line to make a complaint on them?

just curious. I know sometimes the parts need to be ordered.

sometimes the service line people can help. especially if you ask to speak with a supervisor.

Anonymous
#1666590

Are you kidding? Do you really expect them to carry all the parts for all the appliances they service in their truck?

That idea just isn't realistic.

Some problems are easily solved but it isn't uncommon to have to order parts. Just a fact of life as trucks aren't big enough to haul a warehouse of parts in.

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Review
#1502961 Review #1502961 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue

Lowe’s Extended warranty | Lowes in Zanesville, Ohio

2.9
Details
Purchased a refrigerator with a 3 year so called extended warranty come to find out this extended warranty starts the day of purchase so in all actuality it’s only a 2 year extended warranty Lowe’s supplies no documentation on the extended warranty program to explain how it actually works (fraud)
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2 comments
Anonymous
#1660138

If you read the terms, it starts from day one because it is not just an extended warranty, it provides you with additional coverage and benefits that the manufacturer doesn’t provide. Such as, power surge coverage, food loss, rental reimbursement, and 50% rebate on maintenance products purchase for the refrigerator(this includes cleaning products and water filters).

Not fraud at all. In fact if you replace the water filter every 6 months at $50 a pop, you get $25 back, over three years that benefit alone pay for the warranty itself.

Anonymous
#1659855

Go to Lowes.com and look up appliance warranty. It is pretty clear that the one year manufacturers warranty is part to the total term of your warranty.

It also tells you that the contract is sent to you via e-mail if you provide a proper e-mail address.

There is also a phone number you can call to have a printed version sent to you. Sounds like you are just another consumer who doesn't look at the details of a product before they make the purchase.

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Review
#1490667 Review #1490667 is a subjective opinion of poster.
Product
Lowes Protection Plan

Total fraud | Lowes in Newtown, Connecticut

1.3
Details
The sales guy told me I would be covered 24/7. I bought the plan on his word and could not read the agreement in the store. My refrigerator broke. Was on phone for almost 1 hour with bad English. They told me they would expedite and call back that day. No one called. I had a tech fix the next day that I payed for. I called to place a complaint and nobody contacted me back. Called again and Lowes said someone tried to contact me over 1 week later. Why so long? They had pre-written responses to my questions. They would not reimburse me for the repair parts or labor. Wasted about 3 hours total on the phone. What did I pay for? Very dishonest.
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4 comments
Anonymous
#1599260

My bet is that if you were to take some time and read the service plan you purchased you would find out exactly what you paid for. They may have someone that answers the phone 24/7 but that doesn't mean you will get immediate service. You aren't going to be put at the front of the line for service calls, you will be scheduled when the next technician is available.

Anonymous
#1599434
@Anonymous

The Lowes representative realized I was in need for a timely repair and told me they would expedite and call me back with an appointment in a few hours. Never happened.

A total scam. All the way to the responses.

Anonymous
#1599653
@Anonymous

So rather than calling them back you called someone else? That doesn't make them responsible to pay the repair company you chose.

Anonymous
#1601434
@Anonymous

Why would we wait for Lowes to fix it when they did not even call back when they said they would? What kind of a joke is lowes service?

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Review
#1403022 Review #1403022 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
Loss
$480
Preferred solution
Let the company propose a solution

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Lowes reviews

Lowes protecion plan

Refrigerator broke. Called for service. Lowes sales person told me 24/7 service when I bought the plan. Service Operator told me they would expedite. They never called back. Went to independent contractor to fix. Lowes will not reimburse. DO NOT purchase this plan- it is totally useless, a complete waste of time and money. Called customer service three times to complain, got the run around every time. Seems the service is only available when they can get around to it. Asked for refund or partial reimbursement, this is when the excuses kept coming out. The amount of time and money wasted going back and forth was more than the plan cost. Very irresponsible as a business. Did some research, it seems there are no positive reviews for this plan.
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Review
#1400507 Review #1400507 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Not as described/ advertised