Product: Lowes Protection Plan Rating: 1 Star Clear all filters (8 of 24 reviews match)
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Rating:
1.3
Details
My wife and I bought a whirlpool refrigerator from Lowe’s online and it has been a disaster! Within the first year we had issues with the ice maker and icing in the refrigerator compartment, everything was freezing. Fast forward to this past Christmas the refrigerator...
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Review
#1452214 Review #1452214 is a subjective opinion of poster.
Product
Lowes Protection Plan
1.3
Details
Called again and Lowes said someone tried to contact me over 1 week later. Why so long? They had pre-written responses to my questions. They would not reimburse me for the repair parts or labor. Wasted about 3 hours total on the phone. What did I pay for? Very...
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4 comments
Anonymous
#1599260

My bet is that if you were to take some time and read the service plan you purchased you would find out exactly what you paid for. They may have someone that answers the phone 24/7 but that doesn't mean you will get immediate service. You aren't going to be put at the front of the line for service calls, you will be scheduled when the next technician is available.

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Review
#1403022 Review #1403022 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
Loss
$480
Preferred solution
Let the company propose a solution
1.0
Details
I purchased a washer and dryer set plus protection plan at a Lowes location in West Virgina in Feb 2017. It is now October 2018 and my deter went put in September and it was a fight to use the protection plan on the dryer now my washer is out and im fighting with them...
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2 comments
Anonymous
#1587786

Only been a year so you should be covered by manufacturer warranty. The extra warranty you get from Lowe's does not kick in until after the manufacturer's ends.

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Review
#1378457 Review #1378457 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Not as described/ advertised
1.0
Details
I purchased all my appliances easton Lowes store May 29 2016 with 5 years protection plan. About a month ago my washer broken and I called Lowes service dep. and they sent a service technician he looked my washer and he sad your washer has big issue but do not worry...
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3 comments
Anonymous
#1494574

Must be some doozie of a washer to be worth $8,000. Yes, you have a frustrating situation and I agree their service in this situation is poor.

At this point, stop calling them. Send a complaint via overnight registered mail. Include your receipts and even pictures of the washer including one of the tag with model and serial numbers keeping copies of everything you send.

A paper trail will help prove your case if you end up taking them to court and they know it. You have no way of proving you have mad phone calls, what was said or who you talked to.

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Review
#1272590 Review #1272590 is a subjective opinion of poster.
Product
Lowes Protection Plan
Pros
  • Disaster
Reason of review
Warranty issue
Loss
$8000
1.3
Details
Less than a year ago, I purchased a riding lawn mower and spent HUNDREDS extra for a 4 year protection plan.Last week, the mower stops working, so I call for service. They tell me that the provider will come get the mower the next day, and they'll call for directions...
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3 comments
Anonymous
#1332054

You purchased a service plan from Lowes that is provided by an outside vendor. Just as the basic warranty on the mower was the responsibility of the manufacturer of the mower, the responsibility for the repair under the service plan is the responsibility of the plan provider. It seems to me that a logical person would be complaining about the plan provider and not the retail store where they purchased the plan.

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Review
#1051054 Review #1051054 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
1.4
Details
Bought samsung glass top range in April 2014 along with Lowes extended warranty for 5 years. My glass top cracked on right side from front to back in August 2016 and I have fought with them ever since, they will not repair it . Apparently there are a lot of complaints...
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5 comments
Anonymous
#1596242

Same thing happened to me, my glass cooktop cracked out of nowhere one evening after cooking. No worries I thought because I have the Lowes 5yr extended warranty, Well I called they sent someone out, filed a claim and after not hearing anything for 2 weeks I called and they told me the claim was denied.

This appliance is less than 2 years old (Whirlpool not Samsung).

The glass part alone is $400 +, the stove was only $900. Not happy, I intend to follow up on this as much as I can.

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Review
#1002047 Review #1002047 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
Loss
$1100
Preferred solution
Let the company propose a solution
1.0
Details
After spending over $9,000 on a new kitchen appliance package I am sad to report that the Lowes extended service plan is absolutely ridiculous. Buy your appliances and get an extended service plan at a store where they are actually going to FIX things and honor a...
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1 comment
Anonymous
#1511440

Mine broke 3 weeks ago.guy showed up said it was control board still waiting on a part I could order online and have delivery tomorrow What a rip-off Good news is a new Home Depot is being built close by

Review
#997517 Review #997517 is a subjective opinion of poster.
Product
Lowes Protection Plan
Cons
  • Dont buy appliances here
Reason of review
Warranty issue
Loss
$1100
Preferred solution
Full refund
1.0
Details
MY EXPERIENCE WITH LOWES APPLIANCE WARRANTY HAS BEEN HORRIBLE. THEY HAVE WORKED ON THE UNIT 5 TIMES (4 TIMES DURING DEC. 2016) AND STILL NOT WORKING. RE-SCHEDULED FOR 12/30/16 TO TRY MORE PARTS. STILL MISSING 2 JUMPER WIRES TO PROGRAM THE MODULE. TECH HAS MADE TEMP....
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4 comments
Anonymous
#1261299

Good grief, OP, why must you shout in all caps?

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Review
#979816 Review #979816 is a subjective opinion of poster.
Product
Lowes Protection Plan
Cons
  • Warranty service
Reason of review
Warranty issue
Loss
$1800
Preferred solution
Full refund
Tags
  • Warranty Worthless

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts