Product: Lowes Protection Plan Clear all filters (24 of 24 reviews match)
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1.0
Details
I purchased a washer and dryer set plus protection plan at a Lowes location in West Virgina in Feb 2017. It is now October 2018 and my deter went put in September and it was a fight to use the protection plan on the dryer now my washer is out and im fighting with them...
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2 comments
Anonymous
#1587786

Only been a year so you should be covered by manufacturer warranty. The extra warranty you get from Lowe's does not kick in until after the manufacturer's ends.

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Review
#1378457 Review #1378457 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Not as described/ advertised
I purchased an Extended Purchase Plan with my self-propelled mower in April 2016. The handle has broken twice. The first time Lowes said the barcode was not on the outside of the mower. We had the receipt and the store took it and said no problem. We found out about...
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Review
#1282412 Review #1282412 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Not as described/ advertised
1.0
Details
I purchased all my appliances easton Lowes store May 29 2016 with 5 years protection plan. About a month ago my washer broken and I called Lowes service dep. and they sent a service technician he looked my washer and he sad your washer has big issue but do not worry...
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3 comments
Anonymous
#1494574

Must be some doozie of a washer to be worth $8,000. Yes, you have a frustrating situation and I agree their service in this situation is poor.

At this point, stop calling them. Send a complaint via overnight registered mail. Include your receipts and even pictures of the washer including one of the tag with model and serial numbers keeping copies of everything you send.

A paper trail will help prove your case if you end up taking them to court and they know it. You have no way of proving you have mad phone calls, what was said or who you talked to.

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Review
#1272590 Review #1272590 is a subjective opinion of poster.
Product
Lowes Protection Plan
Pros
  • Disaster
Reason of review
Warranty issue
Loss
$8000
2.2
Details
We purchase a Samsung washer and dryer from Lowes in Lakeland, Florida. We also purchased a five year warranty on each item. The washer begin acting quirky after a year, then dryer went out completely several months later. The tech came out 12/01/17 to service dryer...
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1 comment
Anonymous
#1410430

You don't say what the issue is. Is the part backordered from the manufacturer?

If so, what do you expect them to do? They don't make the parts and need to wait till the manufacturer has them back in stock.

Review
#1156893 Review #1156893 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Poor customer service
Loss
$600
3.0
Details
On May 2, 2016 we purchased a refrigerator at Lowes and a three year protection plan since our experience with products these days is that they are poorly constructed. In less than one year, we had problems. All of our food items were freezing up, dairy, vegetables etc.
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5 comments
Anonymous
#1487105

When they answer their phone they answer Lowe's warranty center.so it is Lowes

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Review
#1107715 Review #1107715 is a subjective opinion of poster.
Product
Lowes Protection Plan
Cons
  • Poor service
  • Total lack of service and cooperation
Reason of review
Poor customer service
Loss
$150
Preferred solution
just send me my claim
Tags
  • deceptive
I purchased a LOWE'S PROTECTION PLAN and am still trying to have it honored.My purchased item needed repair. I called the number given to me to schedule repair on7/30/17. Finally, I was connected to the local store manager who informed me that they would pick up the...
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2 comments
Anonymous
#1569632

What kind of item are you talking about?

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Review
#1099368 Review #1099368 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Bad quality
WHAT, I purchased at Lowes and with their warranty. I hung up and called again, this time I got scheduled for service, but 6 days later. After waiting all that time without a fridge the day of my service I took off work and waited and the repair person did not show up...
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4 comments
CriticalShrimp661
#1727240

It seems that Lowes makes it as difficult as possible to claim the benefit you pay for with the extended warranty. Their customer service numbers are a joke with people who do not listen to what you tell them but simply repeat the same pre-written answer over and over again.

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Review
#1061448 Review #1061448 is a subjective opinion of poster.
Product
Lowes Protection Plan
Cons
  • Horrid
Reason of review
Warranty issue
Loss
$1650
Preferred solution
Full refund
1.3
Details
Less than a year ago, I purchased a riding lawn mower and spent HUNDREDS extra for a 4 year protection plan.Last week, the mower stops working, so I call for service. They tell me that the provider will come get the mower the next day, and they'll call for directions...
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3 comments
Anonymous
#1332054

You purchased a service plan from Lowes that is provided by an outside vendor. Just as the basic warranty on the mower was the responsibility of the manufacturer of the mower, the responsibility for the repair under the service plan is the responsibility of the plan provider. It seems to me that a logical person would be complaining about the plan provider and not the retail store where they purchased the plan.

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Review
#1051054 Review #1051054 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
Purchased a lawnmower less than a year ago, and got the 4 year protection plan.Last week, my mower's brakes stop working. So we call Lowe's, and they say someone will be out to get it the next day, a Saturday. No one comes. Monday we call again. They tell us the...
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3 comments
Anonymous
#1333239

Welcome to the club!!

Exactly the same thing happened to me with a lawnmower

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Review
#1051046 Review #1051046 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Poor customer service
I purchased the Lowe's extended warranty for my fridge, dishwasher, and microwave back in 2012. At the time, LOWE'S serviced their own extended warranty work. They have since contracted with A&E to do the work. My dishwasher wasn't draining, so I called for service....
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Review
#1037572 Review #1037572 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Poor customer service
Loss
$290
Preferred solution
Deliver product or service ordered