Product: Lowes Protection Plan Clear all filters (24 of 24 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.4
Details
Bought samsung glass top range in April 2014 along with Lowes extended warranty for 5 years. My glass top cracked on right side from front to back in August 2016 and I have fought with them ever since, they will not repair it . Apparently there are a lot of complaints...
View full review
5 comments
Anonymous
#1596242

Same thing happened to me, my glass cooktop cracked out of nowhere one evening after cooking. No worries I thought because I have the Lowes 5yr extended warranty, Well I called they sent someone out, filed a claim and after not hearing anything for 2 weeks I called and they told me the claim was denied.

This appliance is less than 2 years old (Whirlpool not Samsung).

The glass part alone is $400 +, the stove was only $900. Not happy, I intend to follow up on this as much as I can.

View more comments
Review
#1002047 Review #1002047 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
Loss
$1100
Preferred solution
Let the company propose a solution
1.0
Details
After spending over $9,000 on a new kitchen appliance package I am sad to report that the Lowes extended service plan is absolutely ridiculous. Buy your appliances and get an extended service plan at a store where they are actually going to FIX things and honor a...
View full review
1 comment
Anonymous
#1511440

Mine broke 3 weeks ago.guy showed up said it was control board still waiting on a part I could order online and have delivery tomorrow What a rip-off Good news is a new Home Depot is being built close by

Review
#997517 Review #997517 is a subjective opinion of poster.
Product
Lowes Protection Plan
Cons
  • Dont buy appliances here
Reason of review
Warranty issue
Loss
$1100
Preferred solution
Full refund
1.0
Details
MY EXPERIENCE WITH LOWES APPLIANCE WARRANTY HAS BEEN HORRIBLE. THEY HAVE WORKED ON THE UNIT 5 TIMES (4 TIMES DURING DEC. 2016) AND STILL NOT WORKING. RE-SCHEDULED FOR 12/30/16 TO TRY MORE PARTS. STILL MISSING 2 JUMPER WIRES TO PROGRAM THE MODULE. TECH HAS MADE TEMP....
View full review
4 comments
Anonymous
#1261299

Good grief, OP, why must you shout in all caps?

View more comments
Review
#979816 Review #979816 is a subjective opinion of poster.
Product
Lowes Protection Plan
Cons
  • Warranty service
Reason of review
Warranty issue
Loss
$1800
Preferred solution
Full refund
Tags
  • Warranty Worthless
purchased a bundle warranty plan for a Samsung washer and Samsung dryer FROM LOWES STORE. Unfortunately, a year later, the particular Samsung washer purchased was recalled and so, I went back to Lowes to purchase another washer however, the bundle warranty could not be...
View full review
2 comments
Anonymous
#1276119

This is untrue.... they can transfer the remainder of the warranty from the first washer to the new washer...

How do I know this. Because back in November 2016 when I first learned of the recall, I went back to the Lowes store where I purchased it in Danville and after several days of them "doing research regarding the recall" they allowed me to choose a different washer. So I picked out a different Samsung and the swap was complete... I was told that my extended warranty was transferred over but to hold on to my original receipts showing where I had paid for it originally.

I am sure glad I did...

Fast forward a few months when I realized that yes, they gave me a new washer to replace the original recalled one (that was less than a year old).... THEY REPLACED MY RECALLED WASHER WITH A 2ND RECALLED WASHER!!!

I was not a happy camper the first time I went through this, a second time was ridiculous. Now on the store level they claimed that there was a 2nd wave of recalls and it wasn't their fault I got a 2nd recalled washer....

Now I am not saying that they are not telling the truth, but I cannot find any record anywhere of a secondary recall that added more models to the recall after the replacement washer was delivered.

OK so I get to the store after waiting for them to pick up the 2nd recalled washer in order to get a full refund, well they were happy to refund the price of the washer, but the cash register locked them out and would not allow them to refund the cost of the extended warranty and it instructed them to call the warranty department. Which they did. After a very lengthy hold time the clerk was told that they had to validate my warranty (what does this mean? I had the receipt) and in about 5 days someone would be calling me to confirm my information and then they would send me a check.

I feel as though they have got to hold on to my money all this time. I should have been issued a refund on the spot.

Finally today I got an email that rather than refunding 100% of the $109 I spent, they are only sending me a check for $84.32. I had a 5 year warranty and both of the machines would have been covered by the manufacturer during the first year.

I had one for approximately 10 months and they other for about 2. No claims had been made during that time... I am getting ready to call them here in a bit. I have wasted so much time on this.

I am so glad I bought my newest washer at Menards (during their 11% rebate sale) and from now on, I will never buy another extended warranty at point of purchase again.

I am going to try http://www.allsixwarranty.com/. They will cover all six of your major appliances for $19.95 monthly.

View more comments
Review
#970500 Review #970500 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
Loss
$113
Preferred solution
Full refund