Denver, Colorado

I placed an order online for two garage doors 6/22/13; the estimated delivery to the store was 7/12. Lowes sent me email confirmations and a survey request after this date, but never notified me that the doors were ready for pickup, so I called 8/11 to find out if they were ready.

The customer service rep told me that his system showed that the order had been cancelled by someone at Lowes on 7/1, but there was no indication of who had cancelled it.

Nobody ever notified me that the order was being cancelled. I have not checked yet to see if they charged my credit card.

Product or Service Mentioned: Lowes Delivery Service.

Monetary Loss: $1200.

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