Product: Lowes Rebate Rating: 1 Star Clear all filters (12 of 83 reviews match)
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Update by user Oct 24

I had to call FTC and make a claim. Then when I contacted Lowes to tell them what I did, I received a very unfriendly email back with more BS.

Then in 2 days my rebate was completed (amazing).

But then it took them 2 more weeks to get it to me. If anyone has the same...

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5 comments
Anonymous
#1759637

You can file a complaint with the FTC at www.ftc.gov/complaint. If you do a search you will find that the FTC has fined companies for not paying or paying rebates late. also file a complaint with your states attorney general

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Review
#1661837 Review #1661837 is a subjective opinion of poster.
Service
Lowes Rebate
Cons
  • Everything customer relates
Reason of review
Not as described/ advertised
Loss
$326
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer

Lowes - Still processing

1.0
Details
I submitted a rebate for a July purchase. it is now 3 weeks past the allotted time then told me it would take to process. I called and was told it is still in process. They could not tell me when it would be sent but the supervisor just kept saying i am sorry and i understand. That is great but it did not give me any more information regarding my rebate! Poor communication!
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2 comments
Anonymous
#1755872

same thing for me

Anonymous
#1759634
@Anonymous

You can file a complaint with the FTC, at FTC.gov/complaint. you can also file a complaint with your state attorney general.

The FTC has fined companies for failing to pay rebates on time. I strongly encourage you to file.

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Review
#1659478 Review #1659478 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Poor customer service
Preferred solution
my rebate money
1.0
Details
I never received my rebate. I purchased 2400.00 worth of items. I was told at the time of purchase everything was eligible. I turned in my rebate before I left the parking lot via the internet. After a couple of months I called them. They said there was nothing on my...
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2 comments
Anonymous
#1758466

Same problem!! Hate this type of scam.

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Review
#1656216 Review #1656216 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Bad quality

Lowes in Blaine, Minnesota - Rebate

1.0
Details
Rebate never received, but Lowe’s claimed it was used and spent. I purchased a $2500 John Deere lawn mower with the entire intent of using the $250 rebate on a bagger for the mower. There were other promotions, such as a trailer, but I waited for the rebate offer because I wanted a bagger. They can give very little info on the gift card except it was sent to my address 8/20 and used in Blaine on 8/25. I have store much closer and would not go to Blaine. 240.50 was used, which seems very intentional, as they would never have to provide any info. Lowe’s will do NOTHING. Several phone calls I have made with false promises. I am out $250!.
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Review
#1652603 Review #1652603 is a subjective opinion of poster.
Service
Lowes Rebate
Cons
  • Customer service not provided
Reason of review
Order processing issue

Lowes - I did not receive the correct rebate amount for a 4 appliance package first part of July

1.3
Details
I called Lowe’s and spoke to one person who in turn transferred me to another person who in turn transferred me to your rebate robot that will not allow anyone to speak to a living person. For purchasing the four items I was to receive $100 rebate but only receive $50 gift card.
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Review
#1618148 Review #1618148 is a subjective opinion of poster.
Service
Lowes Rebate
Pros
  • Good people
  • Good products
Reason of review
Rebate
Loss
$50
Preferred solution
Send me gift card to cover the other $50.

Lowes in Houston, Texas - Lowe's doesn't honor rebates

1.0
Details
Tried paint rebate - submitted as specified - rebate center pretends the receipt didn't include a qualifying item.
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1 comment
Anonymous
#1744546

The website on my receipt for the paint rebate was not correct. When I went to the store about it, a girl named Hannah went to lowes.com website and scrolled down to rebates and was able to take care of it for me.

Review
#1574192 Review #1574192 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised

Lowes in Center, Indiana - Rebate 11% a scam

1.0
Details
Spent 1400 dollars remodleng my shop. All.ourchaced withen the date. Submitted it online and 5 weeks later they tell me its in non compliance. So much for the store wide 11%. So there rebates are worthless.
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1 comment
Anonymous
#1685043

Where did you see the rebate. Was it in the store or something you saw on-line.

The 11% rebate is only good at stores near a Menards store as a response to the Menards promotions.

There are also a number of things they list on the form that are excluded from the rebate. Did you bother looking at the terms of the rebate before submitting it?

Review
#1531618 Review #1531618 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised

Lowes in West Sacramento, California - HORRIBLE EXPERIENCE, LIARS

1.2
Details
Purchased dishwasher, microwave and range from Zubiah (customer rep at store) at Lowe's in West Sacramento, California. He told my parents and I, they will receive a rebate for the amount of $150.00. Previously we checked the Lowe's Rebate Center and all it stated was processing. Finally today it states the amount of $75.00 dollars. We spend over the amount in order to receive the rebate. My question is where the *** is the second $75.00 dollars? Why all the lies? Lowe's customer service representatives lie to sell their products, and give false information to their customers. Why doesn't Lowe's indicate the amount of the rebate on the receipt, so customers immediately have a chance to go through with their orders or cancel it there. It only states that rebate can be from $15-$600 dollars, WTF. We will never shop at Lowe's again.
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Review
#1406427 Review #1406427 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Pricing issue
Loss
$75
Preferred solution
Price reduction

Lowes - Complete scam!

1.0
Details
I had two rebates, I should have received. One for $500 and another was $900 and they screwed me out of both of them. Had a whole house of appliances (8) we bought online that showed they qualified for the rebates and they verified that they did. That wasn't the problem. Every time I had something wrong. I called them 7 times over a course of 5 months trying to get them the "right information". The last time I called I got the rebates had expired and I didn't have the store number on it was the reason it got reject the last time (seriously that was on the initial submittal) and the top manager admitted that things weren't adding up after looking at past calls. Said he would call me back and never did. Their excuse was that I hadn't submitted everything all together at the same time. How many hoops does one have to jump through. After, I think it was the 4th time I called they actually had connected with Lowes directly and they put an invoice together and emailed it to me so I could send it to the Lowes "rebate center". But that got rejected(THEY PUT THE INVOICE TOGETHER)….. because it didn't have the store number. A complete scam they got going there, if you buy stuff online that has rebates.
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1 comment
Anonymous
#1611028

This happened to me two years in a row. Complete scam.

Review
#1358328 Review #1358328 is a subjective opinion of poster.
Service
Lowes Rebate
Cons
  • Archaic system
  • Communication
  • Run around
Reason of review
Didn't issue valid rebate.
Loss
$1200
Preferred solution
Full refund
Tags
  • Rebate Scam
  • Lowes Rebate

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes - Blackfriday appliance rebate is a scam

1.0
Details
I purchased 3 appliances and completed all the forms and resubmitted all as requested but never received a rebate card. Lowes does not deserve any of my future business!
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3 comments
Anonymous
#1461618

Same happened to me , I went to store and the store mgr gave me my rebate. They of course said “I will make an exception this time”. She should have said , It’s the right thing to do.

Anonymous
#1448238

I also purchased two appliances during the Black Friday event and promptly submitted my rebate request. I received a letter dated 12/26/2017 stating my sales receipt did not indicate the purchase of at least two qualifying appliances.

How can that be when I submitted the receipt from Lowes clearly showing ITEMS QUALIFIED FOR REBATE and two appliances listed. I also included the actual purchase receipt. I copied the receipts and returned as instructed in the letter.

10 weeks later and nothing.Home Depot has pissed me off and now Lowes. Guess I'll be shopping at Menards.

Anonymous
#1432648

From now on, always keep a copy of your submissions and follow up with whoever is running the rebate. Submit online too if possible.

Lowe's may not have even been running this particular rebate.

They may have hired another company to run it or it could be a completely separate deal. My last appliance rebate I had to follow up with the provider and they could see that I had submitted things correctly but the system hadn't paid me so they sent a refund.

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Review
#1187345 Review #1187345 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised