Contracted with Lowes in the Spring of 2017 to install 2 sliding doors and a window in Nags Head, NC. Also contracted with them for renovation service.
One of the sliding doors they installed opens the wrong way and the screen is damaged. These are heavy hurricane rated doors. I contacted executive customer service and after a few weeks of promises, they advised me that they will not replace the door panels with the correct ones and they will not replace the damaged screen. For the renovation work, I have several additional problems/repairs that they are refusing to address.
They used poor quality and unprofessional renovation crews. They made promise about completion date that they could not keep.
It has been the most awful contracting experience I ever had. I will never buy anything from Lowes again.
Product or Service Mentioned: Lowes Door Installation.
Reason of review: Damaged or defective.
Monetary Loss: $5000.
Preferred solution: Deliver product or service ordered.
Lowes Cons: Refusal to install correct product.