1500 N Croatan Hwy, Kill Devil Hills, NC 27948, USA
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Contracted with Lowes in the Spring of 2017 to install 2 sliding doors and a window in Nags Head, NC. Also contracted with them for renovation service.

One of the sliding doors they installed opens the wrong way and the screen is damaged. These are heavy hurricane rated doors. I contacted executive customer service and after a few weeks of promises, they advised me that they will not replace the door panels with the correct ones and they will not replace the damaged screen. For the renovation work, I have several additional problems/repairs that they are refusing to address.

They used poor quality and unprofessional renovation crews. They made promise about completion date that they could not keep.

It has been the most awful contracting experience I ever had. I will never buy anything from Lowes again.

Review about: Lowes Door Installation.

Reason of review: Damaged or defective.

Monetary Loss: $5000.

Preferred solution: Deliver product or service ordered.

I didn't like: Refusal to install correct product.

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Anonymous
#1352940

Was the proper door ordered? If they installed something other than what is on the order, take them to court. If they installed the door on the order it's your fault for ordering the wrong door.

janna.va
to Anonymous Reston, Virginia, United States #1353047

Yes, the correct door was ordered. Plus damage the the new screen. Their contracts include an arbitration clause, so it will not be a court case.

Anonymous
to janna.va #1353362

Take it to arbitration. If you can show the for they installed is different than what you ordered you'll win. They're just counting on you not wanting to take the time to push it.

Anonymous
to Anonymous Reston, Virginia, United States #1353443

I definitely will go to arbitration. I paid $25 for their installer to come out and take measurements/specs before ordering.

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